Chelsea Floor Covering Co.

Overview:
Chelsea Floor Covering Co. is a carpet store located in Chelsea, Massachusetts. The business specializes in providing a wide range of flooring solutions and excellent customer service, ensuring customers find the perfect products for their needs.

Services Provided:
– Carpet Sales
– Flooring Installation
– Flooring Solutions
– Floor Covering Options

Timings (Example: Monday to Saturday 9 AM to 5 PM):
Monday to Friday 9 AM to 6 PM
Saturday 9 AM to 3 PM
Closed on Sundays

Contact Information:
Phone: (617) 884-4842
Website: http://chelseafloor.com/

Customer Reviews and Sentiment:
Chelsea Floor Covering Co. has received positive feedback across various platforms:

Google Reviews: 4.5 stars based on 26 reviews.

Positive sentiments include commendations for the service quality, friendliness of the staff, and knowledgeable help.
Examples of positive reviews include:
“Great service and the staff is very friendly.” – Devils Emissary
“Have been using Chelsea Floors for years… They are very friendly and knowledgeable.” – Justin Grammer
“Excellent flooring store in New England!” – Timmy Tigges

Negative sentiments revolve around issues with communication and pricing.
One notable negative review states:
“If when you call to request a quote they are already extremely rude, imagine if your project has a problem!” – Bruno Thoman
“Price will change without explanation.” – United We Stand God bless the usa

Review Summary:
Positive Sentiments: Knowledgeable staff, great service, friendly atmosphere, competitive pricing, and efficient solutions.
Negative Sentiments: Rude customer service during initial contact and unclear pricing changes.

Additional Ratings:
BirdEye: 4.5 stars based on 26 reviews, showing consistent customer satisfaction.
Total Lead Smart Rating: 8.2/10 – This rating reflects the overall customer satisfaction and quality of services, slightly adjusted due to isolated negative experiences noted in the reviews.

Conclusion:
Chelsea Floor Covering Co. appears to be a reputable choice for flooring needs in Chelsea, MA, well-liked for its knowledgeable staff and solid service. However, potential customers should be mindful of the highlighted communication issues and pricing concerns.