Cartersville Flooring Center in Cartersville, Georgia 30121

Cartersville Flooring Center

1273 Apex Dr SE, Cartersville, GA 30121

3.7 (44 reviews)

Overview:
Cartersville Flooring Center is a flooring store located in Cartersville, GA. The company specializes in providing various flooring solutions, including vinyl, carpet, and other flooring materials for residential and commercial needs.

Services Provided:
– Flooring installation
– Carpet replacement
– Vinyl flooring
– Customer service regarding warranties and follow-ups

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (770) 606-0606
Website: http://cartersvilleflooring.com/

Customer Reviews and Sentiment:
Cartersville Flooring Center has garnered mixed reviews across various platforms.

Google Reviews: 3.7 stars based on 44 reviews.

Positive feedback highlights the store’s selection, prompt service, and quality installation work. Customers appreciated the professionalism of the team and the friendly atmosphere.

Examples of positive reviews include:
“Great place!! Highly recommended!!!” – Rory Green
“We had our basement carpet pulled out and replaced with vinyl… The job was done with excellence and professionalism.” – Kath Flahardy
“Leeann is amazing and every experience has been like working with family.” – Iam aNerd

However, negative reviews are critical of the customer service, particularly regarding warranty issues and communication.

Examples of negative reviews include:
“Takes forever to get an estimate or even get in contact with anyone.” – Tyler Interlandi
“Their craftsmanship is horrible!!! I’ve called them… regarding issues with our carpet buckling/lifting.” – Boss Lady
“Have been pending resolution on issues with LVP flooring… for 4 months.” – Heidi Mitchell

Review Summary:
Positive Sentiments: Good selection, friendly staff, professional installation, and quality flooring options.
Negative Sentiments: Slow response time, poor warranty handling, and issues with craftsmanship.

Additional Ratings:
BirdEye: 3.7 stars based on 44 reviews, indicating a similar trend of mixed customer experiences.
Better Business Bureau (BBB): The business has a profile but is not accredited, with a BBB rating of NR (No Rating). There have been two complaints in the last three years related to unresolved service issues.

Total Lead Smart Rating: 5.1/10
This rating reflects overall customer satisfaction with the selection and installation services but is tempered by significant concerns regarding customer service and warranty fulfillment issues.

Conclusion:
Cartersville Flooring Center is a flooring option in Cartersville, GA, known for its extensive selection and professional installation services. However, potential customers should consider the mixed reviews and the reported issues with customer service and warranty claims before making their decision.

Member Since August 2024

Listing Id 302703

Contact Info

1273 Apex Dr SE, Cartersville, GA 30121
(770) 606-0606
Lead Smart Rating :
5.1/10.0

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Listing location

1273 Apex Dr SE, Cartersville, GA 30121

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Reviews

Tyler Interlandi

6 months ago

Takes forever to get an estimate or even get in contact with anyone. Had two other estimates before I ever got a return call from here. Slow & craftsmanship is bad in our new home. Will be doing warranty work for several areas of carpet.

Rory Green

7 months ago

Great place!! Highly recommended!!!

Boss Lady

9 months ago

Smith Douglas should reconsider using this company for flooring installation, etc. Their craftsmanship is horrible!!! I’ve called them during and after my warranty regarding issues with our carpet buckling/lifting in some areas. They also had to replace our flooring in some areas during our warranty. After your warranty expires, they don’t give a DAM and basically the homeowner is left to deal with it. Take ownership of your DEFECTIVE work!!! I asked them to escalate to the owners, they respond with” Your warranty has ended. We can come out, but you will pay .” The negative reviews are TRUE. Think twice before using this company. 3.8 rating says it all. I will be contacting the Better Business Bureau.

Gail Dixon

9 months ago

Nice selection.

Kath Flahardy

a year ago

We had our basement carpet pulled out and replaced with vinyl. The team was punctual, they worked hard and long hours keeping the work area clean and removing unwanted carpet. The job was done with excellence and professionalism. Can’t express how delighted we are with our new floor. Highly recommended!

tony ingram

a year ago

Love that place. Lynn’s the bomb

Darrell Owensby

a year ago

It’s not there any more

Iam aNerd

a year ago

Leeann is amazing and every experience has been like working with family. The Rogers are always excited for our next flooring journey with CFC

Julia Burks

2 years ago

The installer who came out to make a minor repair was very kind and helpful. My flooring looks great now. Thank you!

Heidi Mitchell

2 years ago

Have been pending resolution on issues with LVP flooring (filed within 1 year warranty) for 4 months. Initial response from Cartersville Flooring was that issues were result of chair scraping the floor. The floor was buckling in places, ends curling up, peeling, and chipped in other spots. Explained they should have history of a claim since sections of the flooring had to be replaced and a claim filed with Shaw before we moved into our new construction home due to peeling. They then came and used what we had leftover of the flooring (handful of planks) to replace worst areas but those boards were defective by sight, with end torn and peeling, and final pieces were not attempted for this reason. Disappointed in the lack of escalation to gain results for their customers from the builder Smith Douglas and Cartersville flooring.