Butte Carpet One Floor & Home in Butte, Montana 59701

Butte Carpet One Floor & Home

820 S Montana St, Butte, MT 59701

4.1 (20 reviews)

Overview:
Butte Carpet One Floor & Home is a flooring store located in Butte, Montana. They specialize in various flooring solutions, including carpets and hardwood floors, and are known for their customer service and installation expertise.

Services Provided:
Flooring sales, professional installation, remodeling assistance, personalized customer service.

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (406) 782-8787
Website: https://www.buttecarpetonebutte.com/

Customer Reviews and Sentiment:
Butte Carpet One Floor & Home holds a rating of 4.1 stars based on 20 reviews across multiple platforms.

Positive feedback highlights the company’s attentive customer service, quality of work, and helpful staff. Customers have praised the thoroughness and expertise of their flooring installation services.

Examples of positive reviews include:
“They take their time to answer all your questions, to help you make the best choices for your flooring needs.” – Kimberlee Dawson
“Excellent job, he is quick and does a great job! Highly recommend.” – Keira Zapien
“Staff is friendly and helpful and will help you figure out exactly what you need!” – Katy Reasoner

The complaint mentioned poor customer service from the ownership, involving miscommunication and dissatisfaction with the quality of work done during a remodeling project.

Review Summary:
Positive Sentiments: Attentive service, quality installations, knowledgeable staff, helpful in choosing flooring options.
Negative Sentiments: Issues with communication and customer dissatisfaction, especially related to remodeling services.

Additional Ratings:
BirdEye: 4.1 stars based on 20 reviews, reflecting a similar trend in customer experience.
Total Lead Smart Rating: 7.5/10. This rating reflects overall satisfaction despite some negative feedback about customer service and communication issues.

Conclusion:
Butte Carpet One Floor & Home is generally viewed positively for its extensive flooring services and committed customer support in Butte, MT. Despite some isolated complaints about service quality and communication, the majority of customers are satisfied with their purchases and installations, making it a reliable option for flooring needs.

Member Since August 2024

Listing Id 302084

Contact Info

820 S Montana St, Butte, MT 59701
(406) 782-8787
Lead Smart Rating :
7.5/10.0

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820 S Montana St, Butte, MT 59701

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Reviews

Kimberlee Dawson

2 weeks ago

They take there time to answers all your question, to help you make the best chioces gor your flooring needs

Keira Zapien

a year ago

Buster did our hardwood floors on both floors. Excellent job, he is quick and does a great job! Highly recommend.

Katy Reasoner

a year ago

We have worked with them on multiple occasions in different phases of our remodel. Staff is friendly and helpful and will help you figure out exactly what you need!

Rick Scarborough

2 years ago

I apologize for no photos. But I went in the Carpet One to ask about my apartment I’ve been in for 10 years to get some carpet put in it. They are excellent they take that extra step to help you out with whatever you need and if they don’t have it they will get it. FYI I’m one of the best Google guides in the United States with over 2.3 million viewers rest assured you go to Carpet One you will not regret it once

Omega Capture

3 years ago

Great job on Install, I’ll be using Carpet One again.

Matt Semple

4 years ago

Great service friendly staff! Michele is the best!!!

Annaliese Peregrine

4 years ago

The woman who owns this business in conjunction with her husband is a nightmare. Her husband made promises to me regarding my remodel and she came to my house and told me she didn’t care what #%?! promises he made I wasn’t getting it. She was so bad it took much longer to get my remodel done as the contractors she would send to do my tile kept quitting. One bathroom remodel took 5 different contractors. The ones who finally finished the job did not do a great job and messed up things and I am stuck with it as the tile was discontinued right after I bought mine. The work on my bathroom was a few years ago and unless you changed ownership my review stands. And, this is being posted under a pseudonym. I did not say a woman did the bid. And, again, unless you changed ownership you did use outside contractors.

Robin Nagel

5 years ago

Great service selection and inventory

Joe Carroll

5 years ago

Great

Dan Befus

5 years ago

itsa glorious place to buy carpet and tile