Osment Flooring in Athens-TN, Tennessee 37303

Osment Flooring

2412 Congress Pkwy S, Athens, TN 37303

4.4 (49 reviews)

Overview:
Osment Flooring is a flooring store located in Athens, TN, specializing in a wide range of flooring options, including tile, carpet, and luxury vinyl tile (LVT). The company prides itself on customer service and offers competitive pricing.

Services Provided:
– Flooring installation (tile, carpet, LVT)
– Flooring selection assistance
– Delivery services

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (423) 252-0316
Website: http://osmentflooring.com/

Customer Reviews and Sentiment:
Osment Flooring has garnered an overall positive reputation with a 4.4-star rating from 49 reviews across various platforms.

Positive feedback emphasizes the company’s helpful staff, wide selection of flooring, and competitive pricing.

Examples of positive reviews include:
“The owner is super nice and very helpful. Great service back up to the door” – Steve Monroe
“Best prices around, super friendly staff, great selection…” – Jaimi Lambert
“Great quality, flooring huge selection, and a great staff” – Trevor Walden

However, some customers have noted significant issues with the installation services and follow-up support.

Examples of negative reviews include:
“Whoever they hired to put my flooring in did cheap work… I never got anyone there.” – Ethan Moses
“Don’t use the installers… it won’t be right” – Anna Parmelee

Review Summary:
Positive Sentiments: Friendly staff, great selection, excellent customer service, and competitive pricing.
Negative Sentiments: Poor installation quality and lack of follow-up service.

Additional Ratings:
BirdEye: 4.4 stars based on 49 reviews, indicating a similar level of customer satisfaction with some service-related issues mentioned.
Total Lead Smart Rating: 7.5/10. This score reflects the overall positive sentiment and professional service encouraged by many customers, offset by notable complaints regarding installation quality and after-sales support.

Conclusion:
Osment Flooring appears to be a solid choice for flooring needs in Athens, TN, particularly for those seeking a friendly atmosphere and a variety of options. However, potential customers should consider the mixed feedback regarding installation quality and after-service support before making a final decision.

Member Since August 2024

Listing Id 298409

Contact Info

2412 Congress Pkwy S, Athens, TN 37303
(423) 252-0316
Lead Smart Rating :
7.5/10.0

Get A Quote Claim

Listing location

2412 Congress Pkwy S, Athens, TN 37303

Get Direction

Reviews

Steve Monroe

2 weeks ago

The owner is super nice and very helpful. What another 700 ft of tile and floor great service back up to the door he loads it up with a forklift can’t ask for better than that. Go see him you’ll be happy you did . Steve Monroe

Ethan Moses

3 months ago

Price was cheap, labor was cheap, but whoever they hired to put my flooring in did cheap work. Then when I had issues with the flooring due to the way it was installed, I called multiple times and multiple times they told me they would send someone to my house and I never got anyone there. I actually had someone text me to set up a time to show up and they never did so I gave up. If you’re looking to have flooring installed for a decent price they’re great, just don’t expect a follow up if you have issues afterwards.

Jaimi Lambert

4 months ago

Best prices around, super friendly staff, great selection… all around a great experience & we couldn’t be happier with our new floors!

Robin Williams

7 months ago

I did not make a purchase. There was a cordial young man available to answer questions. If you are in the market of flooring I would suggest giving these folks a look before making a purchase. The prices looked pretty good.

Steve Moss

8 months ago

Great service and help in selecting a new floor. We needed to replace 1,000 sq ft + of flooring due to a flood caused by a broken pipe. We paid for some samples, took them home and nothing matched up with our existing floor tile, there was no pressure from the sales crew. After several trips to the flooring store, we finally found the perfect match. 6 months later the LVT floor still looks great.

Anna Parmelee

a year ago

Great prizes but whatever you do don’t use the installers either do it yourself or get somebody else cuz it won’t be right and may I suggest buy a bunch of rugs to cover up all the mistakes

Tammy

a year ago

Got my carpet installed today. Looks good. They did a great job. Didn’t take long at all. Nice friendly people. Very helpful when choosing carpet.

Trevor Walden

a year ago

Great quality, flooring huge selection, and a great staff that will go above and beyond to make sure you’re a satisfied customer. Highly recommend.

Jennifer White

a year ago

Lots to choose from

A Robertson

a year ago

For all driver’s delivery here. They have an awesome group of people working here. Get you in and out… Without any issues. Very nice people as well…