Premium Flooring Outlet

Overview:
Premium Flooring Outlet is a flooring store located in Anaheim, CA. They specialize in a wide array of flooring solutions, including tile and luxury vinyl planking, catering to various customer needs for both residential and commercial projects.

Services Provided:
– Tile flooring
– Luxury vinyl plank (LVP)
– Installation services
– Customer support for remodeling needs

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (714) 935-0449

Customer Reviews and Sentiment:
Premium Flooring Outlet has a mixed reception based on customer reviews:

Google Reviews: 3.7 stars based on 21 reviews.

Positive feedback highlights the helpfulness of staff and the quality of products. Customers have praised the excellent service received from specific sales representatives.

Examples of positive reviews include:
“Paul Pineda is a great help with all my tile needs. Premium flooring outlet is my place to shop.” – Randy Jones
“Albert was great! Excellent service!” – David De Rossi
“Very happy with both service and quality along with literally unlimited options, best pricing in town.” – Stefani Kistler

However, reviews also indicate issues with customer service and miscommunication regarding quotes, leading to dissatisfaction among some clients.

Negative sentiments include:
“Recommend not buying from this company. Rude and poor customer service.” – Penny Bacon
“To walk by two sales people obviously not doing work stuff and not receive a greeting tells me everything we needed to know about this company.” – Jill Murphy-Shuman

Review Summary:
Positive Sentiments: Helpful staff, good quality products, excellent service from specific sales representatives, competitive pricing.
Negative Sentiments: Poor customer service experiences, issues with communication and quoting, lack of engagement from sales staff.

Additional Ratings:
BirdEye: 3.7 stars based on 21 reviews, reflecting a similar trend of customer satisfaction although with noted issues in service engagement.
Total Lead Smart Rating: 6.0/10. This score takes into consideration the overall customer feedback, noting both the quality of service and the more significant complaints regarding customer interaction.

Conclusion:
Premium Flooring Outlet offers a range of flooring options in Anaheim, CA, and has received praise for their product diversity and helpful staff. However, potential customers may want to consider the mixed reviews regarding customer service and communication before making a purchasing decision.