First Impression Doors & More

Johnnie Price

3 days ago

We went to First Impression Doors after glass insert on my front door shattered leaving us without a functional front door. To add insult to injury, our original front door was a custom size which would normally take a few days to complete. I have to admit, I was panicked, but thank God for built in shutters, duct tape, tarp, and First Impression Doors. Javier and the team were so helpful. They providing us with so many potential options from new insert replacement to new door options. Long story short we chose to get a new door and in LESS THAN 24 hours we received a call early this morning letting us know we have a brand new CUSTOM SIZED front door ready for pick up. I really thought that service like this was a thing of the past. These gentlemen were so professional, kind, knowledgeable and polite. I am thoroughly impressed, and I haven’t even picked up the door yet! Thanks Javier, and the First Impression Doors team.

motiya lopez

3 months ago

First impression doors & more provides the highest quality of products and exceptional service at a competitive price. The sales team will go above and beyond to ensure complete satisfaction. Thank you for being a local business leader in the community!

Garcia David

4 months ago

Just wanted to thank Randy and the team for the help we were provided. Check out how the barn door project came out. 👍 …

Betz

5 months ago

Javier is SUCH a wonderful person. he made sure to the T that i was satisfied with what i was looking for. Javier took the time with a couple different options of what i was looking for, plus, he was EXTREMELY patient AND friendly!!!!

Le Ne

7 months ago

Wonderful customer service. We have purchased 4 doors from them and have been very pleased. Thank you Javier for always being so helpful!

JayOwen C

9 months ago

They have a good product offering, but drop the ball with service and follow up. Also, delivery is to your curb, not in the house….I’d suggest getting everything in writing and make sure they don’t try to deliver the items you waited 2-3 months for, obviously damaged and not in good condition. Also, don’t expect calls back from your sales person.

Brian Gardner

10 months ago

Horrible experience. I ended up having to hire my own carpenters to fix the doors that I bought from them. $10,000 spent on doors and Randy wouldn’t return my call or respond to my emails. Run fast and far from this place. Here is a list of what went wrong – it’s pretty sad… • 4 doors came completely damaged. Two were sent for repair and were damaged AGAIN on delivery. I ended up having to pay my own carpenters to fix the doors. • I never received the door that I ordered for the linen closet. I ended up making my own door out of cabinet material. • None of the doors came with roller catches or even the cutout for them. We had to cut the tops of the doors and install. • My pivot hardware was never installed in the one door even though I was charged for it. Then the hardware was lost and finally after many calls/emails/texts it was found and delivered back to me. Still never installed in the door and no cutout from the factory. I had to do all of this. • 2 of the doors came warped. • Almost half of the screws were missing from the hinges. When I inquired about it – I was told that you guys ran out of screws, so you put in as many as you had. I ended up having to buy my own and install them. • A couple doors have both gold and silver colored hinges on the same door which is weird. I ended up swapping for the same color/matching hinges. • One door was made with the incorrect swing. • More than half of the doorstop was installed backwards. On the same door (out of 3 stops) you might have two that have the rounded edge showing and one that has the 90-degree edge showing. It was all over the place. I don’t think a single door had all of the stops in the same direction. • 2 doors had the incorrect jamb size. We had to custom make our own jambs on-site.

Alberto Cabra

10 months ago

My wife and I are very grateful for the professionalism and help from Mike and from Kirk. Mike helped us with the information needed to install doors in the flex room, and with the time frame allocated to the project. He answered our questions, and made sure that, before, during, and after the installation, we would be completely satisfied with the final product. Mike sent Kirk to do the work. We commend him, and are grateful for his expertise, his knowledge, and his attention to all details. His work is outstanding. He spent time beyond the completion of the work to make sure that the installation of the doors, the painting, and all other aspects of the project would be taken care to perfection. We will highly recommend this company, and in particular Mike and Kirk. Our thanks to them. Rosa and Alberto Cabra

bin wang

a year ago

I highly recommend first impression doors! We had our front door installed and afterwards had our patio doors installed by them as well. They are honest, great customer service, very easy to communicate and fix issues in a timely fashion, no tricks. Will definitely choose them for future projects!

Abed Saleh

a year ago

I had a great experience buying a door from Javier. He was very helpful and I found exactly what I was looking for.