TruVista LLC

Randy Miller

a week ago

I am a former Window Select customer and have been waiting 4 years for my windows. Tru Vista took over and I keep getting the run around about when my windows will get done. Had to have my windows measured twice because the guy that measured the windows got the measurements wrong. Found out later that guy no longer works for them so they sent somebody else out to measure. Also found out that the person I was talking to about my windows also did not work there anymore. So started talking to another person who just recently told me there were 20 people ahead of me and should be installed soon. Then I found out that this person no longer works for them. Talked to somebody just the other day and said things were getting misplaced and they didn’t receive my paperwork that I supposedly didn’t send in which I did and have proof back in May. Resent paperwork and they received it. Got an email saying they received it. Then this person tells me that the installers they have are from that area and don’t want to come to our area to do the install however many people are in this area. Then proceeds to tell me that it will take 9-12 months yet unless they can find an installer in this area. Very disgusted right now. Can’t trust any companies these days.

Ann Metzger

4 weeks ago

We were former Window Select customers. Thank you to Tru Vista for stepping in and bringing in the right people to get the job done. James and his crew were polite, efficient, clean and professional. Thank you for a job well done.

JEAN CISZEWSKI

a month ago

(FYI My review will be altered after install of Windows).We have had Tru-Vista come out and measure windows & they never gave us a quote or call. They mentioned 2 weeks & its been much longer. After this review Mo did call & we had several conversations about the TEN windows we ordered. The pricing & quality, seemed reasonable & Mo mentioned these windows will be better than previously ordered. The options seemed great- since we had a hard color to match. I will revisit this review again, & let you know how installation & windows look. Currently I was told that they had many issues that they are dealing with. Be patient and listen they are trying to make things right. When they call they know you are upset. But they are trying. I know I’m trying & I believe I will be writing again in a few months with high marks….. Update – The windows we were to get from Windows Select we received in February. Window Select did an awesome job of putting the new windows in. They look great. Still awaiting on a second order I placed in February. The windows are for living room and kitchen. We will update again. There has been a considerable wait on these. I know Tru vista is busy like all window installers this time of year. Trying to be patient.

Angela Graw

a month ago

Unfortunately, we’ve been waiting for windows for going on 3 years. Left messages but no one answers the phone. I’d never do business with them again. Lots of promises from various salespeople. I’ve been told twice the windows were ordered.🤷‍♀️ …

Daniel Gahl

2 months ago

So far the only redeeming factor is that we haven’t paid anything to them yet. Contract we signed said 8-12 weeks from signature for installation. We signed on 9-1-23. After that time passed we were told early to mid January due to manufacturing. We didn’t hear anything from them so I called again and windows are not ready. I don’t think they ever started production. Couldn’t give any estimates. Haven’t heard anything in two months so called again. Apparently changed window manufacturer. Never got any update. Said could see them by June now. We will see, but I doubt it. Communication has been poor. Hard to get through when we do call them. When we first signed agreement truvista did call with updates(none of which have been met), but been silent since. Some sort of communication or updates would be nice. Update – Mo the owner visited us personally and did measurements and get the ball rolling on our windows. Will update when we get new windows. We are hopeful in the end we will be happy with our end result, but it was reassuring to speak with him personally.

Ryan Smith

2 months ago

I’m truly impressed by this company. I feel they’ve gone above and beyond to make sure my window installation met or exceeded my expectations. This is going to be long, but here’s my experience: Like many, I was caught up in the failure of Window Select and the loss of a significant deposit. We had ordered 9 new windows for our 1860s farmhouse. It was quite the investment for us and a painful loss when we finally realized that the deposit we paid was gone for good. Then TruVista came in to take over many of the orders and it seemed too good to be true. Were they really going to take over my order and actually finish the job? I have to admit I was pretty skeptical and guarded through the process. It took a while, but eventually I was told that our windows had arrive and we were ready for installation. The initial installation went well, and the crew was very professional. However, we ran into a snag with some of the finish trim work. This was a different crew, and the quality was simply subpar. I reported this to our Project Manager at TruVista and though I always heard the right thing, it seemed it never turned into action. I grew quite discouraged when the repairs never seemed to get scheduled. Eventually, a different Project Manager reached out and explained that they had some internal communication breakdowns, and my issues weren’t properly reported internally. They made some staffing changes but that’s not my story to tell. What’s important is that my new Project Manager immediately sprang into action, pulled a crew together, and they all came out to inspect the installation and figure out what needed to be done to fix things. During the inspection they actually found a few things that I had missed and promised to get it all fixed right away. I figured it’d take a few weeks to get something scheduled but just a couple days later the crew was out to start the repairs, and my project manager kept me in the loop at each step. This crew did an outstanding job. A complete 180 from where things were. They put a significant amount of work into finishing the project, and I’m thrilled with the end result. I’m very appreciative that they took on this burden from Window Select and are doing what they can to make things right. TL;DR They’ve got a great team and have shown that they truly won’t stop until the job is done right. This company has earned my trust and I’d wholeheartedly recommend them.

Cheryl Baerwald

3 months ago

The team with TruVista really deserve all 5 stars and then some. After loosing out to Window Select I was happy I waited to receive the great out come from TruVista. They really go above and beyond to make their customers happy.

Marilyn Garlie

3 months ago

Great experience! Would diffently go with this company again!! The guys were awesome very polite. Thank you!!

Bill Simon

4 months ago

Rick & crew were Amazing. Professional, polite and a lot of fun.

Michelle Voskuil

4 months ago

My windows and patio doors have made my house much warmer and quieter. And the crew was very efficient.