East Texas Door Company

Jeff

a day ago

I ordered approximately $11,000 in interior and exterior doors with East Texas Door Company during Summer 2021. Their Sales person, Jason M., is really bad at his job (horrible, honestly). I don’t recommend working with Jason; avoid him, if you can. Their “customer service” is non-existent. Jason mis-ordered some of the doors and would not take responsibility and did not credit my account. Out of desperation to keep my construction timelines I opted to re-order those doors at my cost. It took 12 weeks for doors to finally arrive. One of the doors was delivered to we with obvious manufacturing defects. I promptly submitted a warranty claim and provided all requested photos, etc. It’s now been 3 months and East Texas Door Company fails to return my phone calls or give me ANY updates on the warranty replacement. When I go there in-person they give me the run-round and claim they’ve done their part (yet no one from their warranty group will contact me). If you value your money and want good quality doors….I recommend NOT doing business with East Texas Door Company. There are plenty of other vendors in the area…

DAVE LEONARD

3 months ago

Do not bother contacting them, they will never answer you back. I contacted them via email through their website asking for a price on a door or similar. I was told it would be forwarded to a salesman and to give them 3-5 days. 14 days and two emails later… nothing.

Shelly Hattan

7 months ago

Needed to replace our old patio doors and they had to be a specific style. Very happy with the doors and it was super easy to order. Recommend using these folks!!

Ash

11 months ago

The exterior doors are amazing

Janell Dahms

a year ago

We bought a house (1 year old) with windows purchased from ETX Door. All the screens (including frames) were damaged beyond repair by the previous owner, so I called to order new. Jason, who I was told was the only person who could help me, didn’t return phone calls and after 6 weeks of calling and leaving messages (cell and office), I finally asked to speak to his boss. The next day he called only to tell me that he won’t help me—they have no records (even though he was reading from them on one occasion) and he hung up on me. Extremely poor customer service. I had been warned they had poor service, but didn’t expect it to be this bad that they wouldn’t even try to help. Consider spending your dollars with another window company if you need follow service!!!

Tucker T

a year ago

This company is a nightmare to deal with and does not warrant their doors that have defects! Do not buy from them!!!

Amber Hatcher

a year ago

The worst service EVER! We started trying to order doors from them in April of 2022. The order had to be changed, so technically the order was placed in May (they say June…Not true). It is now the end of September and still no doors. I have reached out to them over a dozen times to check on the status. Even thought the finished date kept changing, they never contacted us. I had to continue to contact them. Here we are the fifth date later and I called up there to confirm that the order will be ready tomorrow (20th) and Mike said “I said the week of the 20th.” No he did not. He said the 20th. Keep in mind that this is the fifth date. Imagine the frustration. So I asked him if they were going to make our order priority since we had to wait so long and he said no.” I was so upset. This is insane. I told him that the lack of communication and continuous delay makes it hard to do business with them. He literally says “THEN DONT.” The guy literally has no cares about service or customer service. This is the absolute worst company that I have ever worked with in my professional career. I will now drive to Dallas, or ANY other company to get my doors. I will never work with these people again. I suggest that you dont either if you want any kind of service.

Johnny Rivers

2 years ago

This is a great place.

Rowena Case

2 years ago

Very helpful,

Ruben B. De La Rosa

2 years ago

Absolutely worse customer service I have ever done business with. Not only do they not return phone calls for months at a time they have fraudulent billing practices (ie invoice 4x more than quoted).