Door Specialties Inc

Overview:
Door Specialties Inc is a door supplier located in Tonawanda, NY. The company offers a range of door-related services and products, catering primarily to commercial needs.

Services Provided:
Door supply, commercial door manufacturing, heavy-duty utility doors, customer service, locks and handles supply.

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (716) 895-6155
Website: http://www.doorspec.com/

Customer Reviews and Sentiment:
Door Specialties Inc has garnered mixed reviews, with an overall rating of 3.6 stars based on 9 reviews.

Positive feedback often highlights the excellent communication and helpful nature of the owner, Pete. Customers have appreciated the custom solutions and quality service provided.

Examples of positive reviews include:
“Great communication and service” – Timothy Thompson
“The owner Pete is an Amazing person to deal with. Very helpful and definitely goes the extra mile!” – Abdo Abdallah
“Good customer service with a family business feel.” – Tom Oconnor

Negative reviews express frustration regarding poor customer service and unresolved issues, with mentions of unresponsive staff and dissatisfaction with service delivery.

Examples of negative reviews include:
“I tried to get a door and nobody would help me.” – Mike Oc
“Never fixed the door, but made sure we were billed. Will never use them again.” – John Skipper

Review Summary:
Positive Sentiments: Good communication, helpful service, custom door solutions, family business atmosphere.
Negative Sentiments: Poor responsiveness, unresolved service issues, negative experience with billing.

Additional Ratings:
BirdEye: 3.6 stars based on 9 reviews, indicating a trend of mixed customer experiences with some positive notes amidst complaints.
Total Lead Smart Rating: 5.2

Conclusion:
Door Specialties Inc provides specialized door products and services in Tonawanda, NY, with acknowledged strengths in communication and service quality from some customers. However, potential clients should be aware of the mixed reviews and past customer frustrations regarding responsiveness before making a decision.