Overhead Door Company of Tallahassee

Logan Peavey (LPYT)

4 months ago

I was very impressed with Steve, the technician who replaced my door’s springs on-site for a reasonable costs. I was equally impressed with Anthony’s customer service on the phone. Broken on Sunday, fixed by Tuesday afternoon. Thank you gentlemen!

Thomas Bertelsen

4 months ago

I waited a long time for the garage door. It was supposed to be Gray, it was White. I let it slide. Before that I bought a garage door opener from them. The one delivered wasn’t the one we ordered buy hey I was told the one delivered “was a better model” basically and upgrade for the same price. What could I say? Since I have owned it for some reason it will not stay closed. It does it on and off. I was given assurances they would stand behind it but there was no inventory and “I would probably get a lesser opener.” I agreed to monitor it and when I bought the garage door they said they had my back when I brought up the continuing problem. Now it has gotten worse and won’t stay closed for long periods of time. Now I’m told “it needs to be reset.” Today I called and they wanted $150 to check it. You can imagine my mind after all we allowed to happen. This town is full of liars and scam artists. I am not one of them!

Lele LeSane

5 months ago

After calling several garage door companies, having to leave a message, and getting no call backs, I called Overhead, talked to A PERSON, and got my garage door replaced in record time. I spoke with a very pleasant and accommodating Anthony over the phone and THE NEXT MORNING a very nice Chris showed up on time and had everthing replaced & ready to go in no more than an hour. Would definitely use them again. Hard to find good customer service these days.

radiance abdelkader

a year ago

This company did a wonderful job replacing an overhead garage door unit. The technician arrived promptly for the service call and was courteous. The rating would be 5 stars if their customer service received in the field matched the office experience. In hopes that management reads these reviews, I will suggest that Andrew from the Tampa office receives additional training and customer service coaching. This training should include the following… 1. Do not be rude to customers. 2. Do not argue with clients. 3. Actively listen to customers. 4. Maintain a positive attitude. 5. Be helpful. Again great company, great work, horrible customer care…

Judi Houff

a year ago

Excellent service at reasonable price!

Martin Merzer

a year ago

Big bang in the garage. Spring had sprung, trapping our car behind an inoperable door. Called our usual garage door company. They didn’t have any springs and wouldn’t until Thursday, four days away. Called Overhead Door. Anthony said his spring guy was overwhelmed with work but he’d try to get him here. An hour later, Steve the spring guy showed up, installed a new spring in 20 minutes flat, and we were, literally, good to go for just under $200. Can’t ask for anything better than that.

Jessica Griner

a year ago

Very rude to me on the phone when I asked about how much an estimate would cost. No need for me to give them my business, when they couldn’t even be courteous. That is not how you treat people!

Kelli Wynn

2 years ago

I made an appointment 2 weeks ago to have our garage door opener replaced. I was scheduled for first call in the morning so I took the morning off from work to wait. No one showed – no one called. Then at 1 pm the technician called and told me “due to unforeseen circumstances “ he’d have to reschedule. I decline the rescheduling and let them know I wasted an entire day waiting for them only to be told they weren’t coming. Very unprofessional- I will always go to the competition from now on

Leonard Young

2 years ago

Set up an appointment for a window of 12-3. I left work and drove way to my house (gas was $4.25 at this time) to be there by 12. Nobody came by 2:00 so I called just to make sure I was still the schedule. The gentleman just said the technician would call before he came. Needless to say nobody came by 3 and I left to go back to work (reminder gas $4.25). Please explain how you miss a 3 hour window. They had a chance to explain when I called but didn’t. That’s bad business so I’m good on Overhead.

Thais Smith

2 years ago

I’m sure we’ve all heard the saying that you can’t do business on a handshake anymore, well.. this one tops that! be sure to read and be cautious while dealing with with this misleading establishment I had “binding agreement that was prepared and signed by the capital cities overhead door company representative, which was prepared on March 7, 2022 and sent to me. I excepted on March 8, 2022. Less than 24 hours from the time of receiving it. I returned it back to them excepting it And requested in writing that they contact me to collect the 50% required payment to move forward. On March 9, 2022 I received a call from their branch manager Jason McCoy stating that they would not be able to honor the quote because the timeline had passed even though that it clearly states that this is a 30 day commitment. Despite having a legal binding contract, even after my attempts to execute it per the signature, the company still refused to honor it. It is clear that they will not honor their own binding agreements. Do not, I repeat, do not give Overhead Doors your business. Jim