Clark & Sons Inc in Salisbury, Maryland 21801

Clark & Sons Inc

1819 Northwood Dr, Salisbury, MD 21801

3.7 (15 reviews)

Overview:
Clark & Sons Inc is a garage door supplier located in Salisbury, MD. The company provides installation and repair services for residential garage doors, having built a reputation through years of service in the local area.

Services Provided:
– Garage door installation
– Garage door repair
– Customer service

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (410) 749-7436
Website: https://www.clarkandsons.com/

Customer Reviews and Sentiment:
Clark & Sons Inc has received a mixed bag of reviews across different platforms:

Google Reviews: 3.7 stars based on 15 reviews.

Positive sentiments are reflected in feedback regarding excellent service and professionalism. Customers highlighted responsiveness and effective problem-solving skills.

Examples of positive reviews include:
“Always arrive as soon as scheduling allows… The service is great.” – Clarence Hooker
“Clark and Sons is one of the most professional, honest, and knowledgeable companies I’ve ever worked with.” – Dominic Lewis

Conversely, negative feedback focuses on poor communication and dissatisfaction with service completion. Several complaints center on unfulfilled commitments, including job completions and negative experiences with customer service.

Examples of negative reviews include:
“I know of this company… receptionist literally laughed into the phone.” – Melanie Paydon
“They won’t finish the job, then sue you for non-payment…” – Sarah Campbell

Review Summary:
Positive Sentiments: Excellent service, professional behavior, quick response times.
Negative Sentiments: Poor communication, unfulfilled commitments, multiple complaints about customer service.

Additional Ratings:
BirdEye: 3.7 stars based on 15 reviews, reflecting a similar trend of mixed customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been several complaints in the last three years regarding service issues and communication problems.
Total Lead Smart Rating: 5.5/10

Conclusion:
Clark & Sons Inc seemingly provides reliable garage door services in Salisbury, MD, with notable professionalism and skill in repairs. However, potential customers should be cautious of mixed reviews and past complaints regarding service fulfillment and customer interactions before making their decision.

Member Since August 2024

Listing Id 248314

Contact Info

1819 Northwood Dr, Salisbury, MD 21801
(410) 749-7436
Lead Smart Rating :
5.5/10.0

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1819 Northwood Dr, Salisbury, MD 21801

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Reviews

Dean Williams

a month ago

Residential with 2 doors. 12 years of excellent service.

James Coverdale

9 months ago

Whoever is driving the MD truck with the licenses plate ending jn 173 needs to learn how to drive. They are lane swapping like crazy and cut me off. Had to hit my brakes hard to give him space. I do not recommend these guys.

Clarence Hooker

9 months ago

Always arrive as soon as scheduling allows. When I call them my overhead door is out of whack. The service is great and my door is backbettrr than ever

Kathleen deimler

11 months ago

Very much appreciated! Great service!

Bo G

a year ago

#1 in my book. Professional.

Sarah Campbell

a year ago

They won’t finish the job, then sue you for non payment when they don’t ever complete the job in the first place. This company is nothing but thieves.

melanie paydon

a year ago

I know of this company from when I worked in sales. I work for a well known company in the area now, called Clark and sons this morning for an over head garage door repair. Receptionist literally laughed into the phone for 30 seconds when I asked if we could see them today, and yet AGAIN when I asked about the next days availability. Will never call this company again, personally nor for the company I work for. Needless to say, I called 24/7 door service, and he was able to come out in 2 hours and repair the issue for $125. Thanks for showing me there are better options out there! Classic Salisbury Trash

david emerson

a year ago

I had a catastrophic failure of the support brackets for my garage door, and my car was trapped inside. Richeel in the office was a superstar as were the gentlemen who came to rescue me (and my car). I was literally out the door within 2 hours! Great customer service on all fronts..

Dominic Lewis

a year ago

Clark and Sons is one of the most professional, honest, and knowledgeable companies I’ve ever worked with. They did an incredible job installing and servicing our garage door over the years.

INIA WILKERSON

3 years ago

Definitely need to allow someone else to answer the phones,