Dale’s Glass Shop

Overview:
Dale’s Glass Shop is a window installation service located in Salinas, California. With a focus on customer service and professional installations, they offer a range of glasswork services, including the installation of sliding patio doors and custom glass solutions.

Services Provided:
– Window installation
– Custom glasswork
– Sliding patio door installation
– Historic glass replacement

Hours of Operation:
Monday to Friday: 9 AM to 5 PM
Closed on Saturday and Sunday.

Contact Information:
Phone: (831) 424-1407
Website: http://www.dalesglassshop.com/

Customer Reviews and Sentiment:
Dale’s Glass Shop has received a mix of reviews highlighting both positive experiences and concerns:

Google Reviews: 3.8 stars based on 26 reviews.

Positive feedback emphasizes their excellent customer service, professionalism, and efficient installation. Customers appreciated the capability to handle a variety of glasswork projects.

Examples of positive reviews include:
“Excellent customer service & professional installation of our new Milgard sliding patio door. Couldn’t be happier!” – Matthew Smith
“Very helpful and professional. They can do a variety of glasswork.” – Jaci Atilano
“Quick quotes and installations.” – Greg Belansky

Negative sentiments have been noted regarding service inconsistencies and communication issues, particularly concerning response times and professionalism on the road.

Examples of negative reviews include:
“Driving dangerously in and out of traffic.” – Aubrey Turner
“After 3 calls over 3 days with no response, I sought another business.” – Carlos Vargas

Review Summary:
Positive Sentiments: Excellent customer service, professional installations, and a variety of glasswork capabilities.
Negative Sentiments: Inconsistent communication and some concerns about employee behavior.

Additional Ratings:
BirdEye: 3.8 stars based on 26 reviews, indicating a similar trend with mixed feedback from customers.
Total Lead Smart Rating: 6.5

Conclusion:
Dale’s Glass Shop in Salinas, CA, provides a variety of glass installation services with a strong emphasis on customer satisfaction and professionalism. However, potential customers should consider the mixed reviews regarding communication and service inconsistencies when making their decision.