Window Solutions in Rowlett, Texas 75088

Window Solutions

3910 Melcer Dr, Rowlett, TX 75088

2.3 (3 reviews)

Overview:
Window Solutions is a window supplier located in Rowlett, TX. The company provides services related to the installation and replacement of windows.

Services Provided:
– Window installation
– Window replacement
– Window trims

Hours of Operation:
N/A

Contact Information:
Phone: (972) 463-3600

Customer Reviews and Sentiment:
Window Solutions has received predominantly negative feedback across multiple platforms with a rating of 2.3 stars based on 3 reviews.

Examples of negative reviews include:
“They steal your money!” – Brandi Peacock
“They do not care about the customer or cleaning up well.” – David Bernier

Review Summary:
Positive Sentiments: N/A
Negative Sentiments: Poor customer service, subpar work quality, failure to address complaints, and communication issues.

Additional Ratings:
Google Reviews: 2.3 stars based on 3 reviews.
Total Lead Smart Rating: 2.0

Conclusion:
Window Solutions appears to be a risky choice for window installation and replacement services in Rowlett, TX, as reflected in the numerous customer complaints regarding their service quality and customer care. Prospective customers are strongly advised to consider other options before proceeding.

Member Since August 2024

Listing Id 248077

Contact Info

3910 Melcer Dr, Rowlett, TX 75088
(972) 463-3600
Lead Smart Rating :
2.0/10.0

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Listing location

3910 Melcer Dr, Rowlett, TX 75088

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Reviews

Brandi Peacock

7 years ago

They steal your money! They replaced two Windows on my house 5/2/17. We opened our window for the first time 6/10/17 and the frames falls apart! We can see pieces of cardboard clearly tucked between the glass and the frame! I call them 6/13/17 The guy comes by looks it over. Shows me how one side of the frame broke from literally both sides as if we broke it sliding open a Window? He calls the guy who installed it who says it was previously broken (funny considering I was there the entire install and it was not mentioned) at the end of the visit I’m pretty straight forward. I just spent $200 on a window to break the first time we use it? I asked they either fix it right or refund me. They guy jams the pieces back together. . Just as they have done in the first place.. says he’s gonna go back to the office and figure out what to do and call me back. Yea guys you guessed it… radio silence over here. My husband calls to find out that Mr Bill butcher over there decided they are not going to do anything to help… why would he? They already collected my money so I don’t matter to them. I should have known this Company was a joke when the guy goes to the wrong house first. Then argued back with me over my dog in the yard. I don’t even own a dog. Don’t waste your money here. They will just rape you every time. I posted photos of their work to their photos shown above.

David Bernier

7 years ago

They used mix and match window trim looked terrible and was peeling off on most windows. They broke a window and tried to blame it on my customer. The owner then agreed to fix everything after being rude to my customers and cursing me out demanding I meet his schedule. Worst window company I have every used. They do not care about the customer or cleaning up well. I do not reccomend this company, terrible experience.