Northern Windows Doors & More in Richmond-KY, Kentucky 40475

Northern Windows Doors & More

950 Commercial Dr, Richmond, KY 40475

4.5 (19 reviews)

Overview:
Northern Windows Doors & More is a window installation service based in Richmond, KY. Located at 950 Commercial Drive, the company specializes in providing high-quality window and door installation services to enhance both the aesthetic and functional aspects of residential properties.

Services Provided:
– Window installation
– Door installation
– Customer service and consultations

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (859) 624-4090
Website: http://northernwd.com/

Customer Reviews and Sentiment:
Northern Windows Doors & More has a strong reputation, reflected in its 4.5-star rating based on 19 reviews.

Positive feedback highlights the company’s professionalism, quality of work, and excellent customer service. Customers particularly appreciate the helpfulness and responsiveness of the staff.

Examples of positive reviews include:
“Best in the business! Highly recommended!” – Courtney Powell
“Very professional and a pleasure to do business with.” – Steve Hall
“Windows look amazing, highly recommend them!” – Cindy Cook

On the downside, there have been complaints about communication issues and delayed responses, which led to customer dissatisfaction.

Negative sentiments include:
“Called Northern over a month ago… never called me back once.” – Scott
“Vinyl siding is poor quality brittle chips when you cut it.” – Nelson Townsend

Review Summary:
Positive Sentiments: Professionalism, quality installations, great customer service, responsiveness.
Negative Sentiments: Communication issues, delays in service, quality concerns with specific products.

Additional Ratings:
BirdEye: 4.5 stars based on 19 reviews, indicating consistent customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited, with no complaints reported in the last three years.

Total Lead Smart Rating: 7.5

Conclusion:
Northern Windows Doors & More stands out as a reliable choice for window and door installation services in Richmond, KY. Despite minor issues with communication and some negative product feedback, the overall customer sentiment is positive, especially regarding the quality of service and professionalism. Potential customers should weigh the positive experiences against the few complaints before making a decision.

Member Since August 2024

Listing Id 247535

Contact Info

950 Commercial Dr, Richmond, KY 40475
(859) 624-4090
Lead Smart Rating :
7.5/10.0

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Listing location

950 Commercial Dr, Richmond, KY 40475

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Reviews

Courtney Powell

4 weeks ago

Best in the business! Highly recommended! They went above and beyond to get me exactly what I wanted and at the best price possible! 👏🏼👏🏼👏🏼👏🏼 …

Steve Hall

a month ago

I couldn’t have asked for better experience with both the purchase and installation of my windows from Northern Windows and Doors. They are very professional and a pleasure to do business with.

Cindy Cook

3 months ago

Windows look amazing, highly recommend them for taking care of anything you need!

Scott

3 months ago

Called Northern over a month ago and spoke to Lisa, she sent a guy to come out to look, he wasn’t here 3 minutes (not even sure he had a ladder). Waited a week for a call back with estimate, no such call ever came. I called back and again spoke to Lisa, she said she was waiting on another contractor to quote her the cost to replace one of the fascia boards so she could build that into estimate. (Hmmm…2 different contractors. 1 to replace fascia board and another to wrap fascia boards and install gutters. Seemed a bit odd that a contractor who installs guttering could not replace a fascia board that he is going to wrap anyways.) This was on a Friday; she asked me to wait until Wednesday so she could speak with him. I waited until the following Friday (2 days after she was suppose to have spoken with this other contractor) and it was the same song and dance about how she hadn’t spoke with him, but asked that I give her to Monday and she would call me with estimate. This was over 2 weeks ago since I last spoke with Lisa. Note, that in every conversation I have had with them, I was the one who reached out to them. They said they would call back, but for me they have never called me back once. Based on that experience alone I would not ever hire them. If they are this hard to reach to sell you their product and service, can you imagine how difficult it would be if you were to ever encounter an issue with their product or installation. Have since called another company that just recently completed work on my street, about 10 houses down from me. They came out did a thorough job of measuring, actually got out a ladder and inspected (walked the entire parameter of my roof); went back to their vehicle and spent time to prepare an estimate for me on the spot. They emailed me the estimate promptly before leaving my residence and never approached me with any high-pressure sales tactics.

Nelson Townsend

10 months ago

Vinyl siding is poor quality brittle chips when you cut it

Andrew Houlne

a year ago

We went to Northern for a new front door. Excellent service and good products.

Barbara Norris

a year ago

Brandon Northern is a great at customer service and was very helpful and accommodating for me! Wonderful attitudes and was a joy to do business with!

Jared Long

a year ago

Great people that go above and beyond

ABR Auto Recyclers

2 years ago

Recently had Lisa and crew install a ProVia entry door. Could not have asked for a better experience. From start to finish, Northern Windows Doors & more were great!!!

Hannah Carper

3 years ago

Great service! Good people! They were easy to talk to, get information from, and their installers even cleaned up after they were done!