Pella Windows & Doors of Rapid City

Overview:
Pella Windows & Doors of Rapid City is a reputable window installation service located at 2704 Plant St, Rapid City, SD. The company specializes in the installation of high-quality Pella windows and doors, providing tailored solutions for residential customers.

Services Provided:
– Window installation
– Door installation
– Interior and exterior trimming
– Customer support and consultation

Hours of Operation:
Monday to Friday, 9 AM to 5 PM

Contact Information:
Phone: (605) 341-2045
Website: http://www.heartlandpella.com/

Customer Reviews and Sentiment:
Pella Windows & Doors of Rapid City has received a mix of positive and negative reviews across several platforms:

Google Reviews: 4.4 stars based on 33 reviews.

Positive feedback emphasizes the professionalism and quality of the installation process. Customers have highlighted their satisfaction with the products, the responsive service from staff, and the attentiveness to customer needs.

Examples of positive reviews include:
“Great experience. Curtis was fantastic to work with. Very pleased with final results.” – Kyle Larson
“The new Pella windows we just installed are great!” – Alexander Peck
“Great Support!” – DeAun Conway

However, a few negative reviews pointed to issues with customer service and order fulfillment.
Examples of negative reviews include:
“When they went to install the storm door, it was the wrong size.” – Chic Keeley
“Had a salesman come to the house to give an estimate… Nothing.” – Anthony Hilzendeger

Review Summary:
Positive Sentiments: Quality products, responsive customer service, professionalism, and efficient installation.
Negative Sentiments: Issues with customer service and order accuracy, mixed experiences with communication.

Additional Ratings:
BirdEye: 4.4 stars based on 33 reviews, illustrating a consistent customer satisfaction level with some concerns.
Total Lead Smart Rating: 7.5/10, reflecting generally positive experiences overshadowed by some customer service issues and mixed feedback.

Conclusion:
Pella Windows & Doors of Rapid City is a solid option for window and door installations, known for its quality products and responsive service. Although there are some instances of customer service hiccups, overall, the feedback is favorable, making it a recommended choice for home improvement needs in the region.