Hagen Glass in Rapid City, South Dakota 57701

Hagen Glass

4111 Triple Crown Dr, Rapid City, SD 57701

4 (49 reviews)

Overview:
Hagen Glass is a reputable glass repair service located in Rapid City, SD. The company specializes in providing high-quality glass installation and replacement services, ensuring customer satisfaction with their attention to detail and professional approach.

Services Provided:
– Glass installation
– Window replacement
– Glass repair
– Consultation for glass needs

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (605) 342-5122
Website: https://hagenglass.com/?utm_source=GMB&utm_medium=GMB&utm_campaign=GMB

Customer Reviews and Sentiment:
Hagen Glass has a solid reputation with a 4.0-star rating on Google Reviews based on 49 reviews.

Positive feedback highlights their professionalism, attention to detail, excellent customer service, and high-quality workmanship.

Examples of positive reviews include:
“Great attention to installation detail and clean-up.” – Cindy Christensen
“Great customer service matched with a job well done at a fair price.” – Tyler J
“The workmen were exceptional at their work, Jeff was very professional.” – Jim Hansen

However, a significant complaint mentions a long waiting period for a quote and a perceived overpriced service, which has led to dissatisfaction.

Example of a negative review:
“Waited for quote for 5 months… the quote finally arrived it was a full ripoff.” – Tatjana Forister

Review Summary:
Positive Sentiments: Professionalism, high-quality workmanship, attention to detail, excellent customer service, and prompt work.
Negative Sentiments: Long delays in quotes, high pricing complaints, office communication issues.

Additional Ratings:
BirdEye: 4.0 stars based on 49 reviews.
Better Business Bureau (BBB): Not accredited, BBB rating of NR (No Rating), with one complaint in the last three years.

Total Lead Smart Rating: 7.3

Conclusion:
Hagen Glass stands out for its quality service and professional staff in Rapid City, SD. While the company enjoys a strong positive sentiment from many customers, the mixed reviews regarding pricing and communication may require potential customers to weigh their options carefully before deciding.

Member Since August 2024

Listing Id 247339

Contact Info

4111 Triple Crown Dr, Rapid City, SD 57701
(605) 342-5122
Lead Smart Rating :
7.3/10.0

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4111 Triple Crown Dr, Rapid City, SD 57701

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Reviews

Cindy Christensen

8 months ago

Great attention to installation detail and clean-up. Very professional in our contacts and during installation. The room feels warmer and even sounds better than the original windows. I would definitely consider them in the future.

Tyler J

11 months ago

Great customer service matched with a job well done at a fair price.

shirrise linn

a year ago

Hagen Glass replaced glass in four existing windows broken in a hail storm. They also replaced four complete windows in a different part of our house with Minnkota windows. The two, two men crews on the job were nothing less than fantastic. Jeff and Brian replaced my original windows. Pawel and Louie replaced the broken glass in my existing windows. All four men were friendly, professional, tidy in their work areas, and their workmanship has no match. We are so pleased with the results and trim work. I cannot recommend them enough!!! In two days with the new Minnkota windows, I can already tell how much heat they reflect. With the old existing windows my air conditioner would many mornings be on by 6AM. The last two days it’s 9:00 or after before the ac kicks on. And….I don’t yet have my window coverings back up, so no insulated blinds or curtains to filter hear. That’s amazing!!!

Tatjana Forister

a year ago

Waited for quote for 5 months to replace three wood sliding doors in the log house for vinyl, they ignored me. When quote finally arrived it was a full ripoff to install three vinyl sliding doors for $39grand. I will stay away from this company.

Jim Hansen

a year ago

The workmen were exceptional at their work,Jeff was very professional. Tha said can’t say much for the office people funny you can stay in business.

Lesley Wilkinson

a year ago

Working with Hagen Glass was a great experience! Everything was done on time and it cost what was quoted . Jeff and Brian replaced the glass in two of our windows. They were prompt, courteous, professional and did a fantastic job!

Sue Pesek

a year ago

Great experience. Nice when someone knows their stuff. Feel comfortable and moving forward.

Connie Snow

a year ago

Thorough, polite, professional, timely. The two young men that replaces our windows were a joy to deal with. They would be welcome in our home anytime. Thank you for doing such a wonderful job not only installing the windows but ensuring they were spotless clean also. Really made my other windows look dirty!

Mike Peterson

a year ago

Replaced broken casement window glass. Knowledgeable and friendly staff

Bre Powell

a year ago

I broke my window and I couldn’t find anyone to may the trip out to fix it Jared came out the next day and fixed it. He was very friendly, price was reasonable as well! I will continue doing business with them!