Homefix Roofing and Window Installation of Norfolk

Cindy Perry

a week ago

Things I really liked: They do their own training and don’t use subcontractors. The crew they sent out to do the work, worked! They were usually here between 7:30 or 8 in the morning and stayed until 5 in the evening. It took 3 days. Things I didn’t like: They inflat their prices tremendously! We have a small to average size home. The price started out at over 36,000 and ended up at just over 21,000. They didn’t do any trim, which stills shocks friends and family. I’ve been told that trim and siding should always be done together. Also, the dumpster that was brought out tore up our yard and that company didn’t bother with repairing it at all! Lastly, we have unattached removable cement steps in back of our home. They workers said they couldn’t move them, so we have no siding behind them. The workers put so.e makeshift trim around it!? We’ll see if that gets fixed along with a torn screen. I will post later if the company really cares and comes through for us. UPDATE: Well, we found a couple of other things wrong that we’ve been trying to get fixed for well over 2 months. They will not even try to remove our removable steps to continue the siding. (There was our old siding behind our steps and they removed it.) They said we would have to hire someone to do that. I’m sorry, that should have been told to us from the start! The salesman took pictures of our entire home after a 3 hour presentation and said that Homefix could complete the job. There were no exceptions. They did replace the screen. Then we bought flowers in May and planted them only to realize we could no longer use our spigot because Homefix partially covered it up with the siding! We can’t screw a hose in and when we turn on the water, which we have to carry in buckets to each plant, it goes up under the siding and sprays outward into the yard. (See pictures) We also found rotten wood. So how do we trust that they didn’t put more siding over rotten wood? I am sick of companies like Homefix promising to complete a job they were paid to do and just ignoring and not caring about the customer. I sent them another message telling them if I didn’t hear from them, I would be filing a complaint with the BBB. Never heard back. But they will be hearing from the BBB. Don’t use them. They cover up mistakes!

Megan Davis

2 weeks ago

We had a fantastic experience with Homefix Custom Remodeling (Norfolk) for our window installation. Marissa did an excellent job introducing the company to us and offering a competitive price. Steve efficiently took all the precise measurements for our new windows. Finally, Andrew and his crew did a superb job with the installation. They worked quickly and provided outstanding customer service. Overall, I highly recommend them and will definitely use their services for future home projects.

Bobby

3 weeks ago

Brian cluster is great

Christina Mayotte

a month ago

Wow he’s the best and just so cute my grandma loved him!

Wen Wang

a month ago

Called this company and want to set up an appointment for a quote. They required all the owners of the house to meet them at appointment time. If not, they won’t come out at all. So Weird!!! So unfriendly for both working families. We will move on to find another company.

Stephanie Kirkbride

a month ago

Jennifer Coly is rude and unprofessional. The company leaves misleading hand written notes on your door urging you to call for something important. When telling her we weren’t interested, she got an attitude and hung up.

Justin Anderson

2 months ago

Raven

Mark Montgomery

2 months ago

Door looks great. The workers were professional and completed the job quickly. Definitely worth the cost.

Geoff Warder

3 months ago

William was great to work with! Great attitude, honest and straight forward the entire time.

Heather Soper

4 months ago

Wesley was a well informed professional consultant, thanks for stopping by!