Crawford Windows & Doors in Morton Grove, Illinois 60053

Crawford Windows & Doors

8145 River Dr, Morton Grove, IL 60053

3.4 (5 reviews)

Overview:
Crawford Windows & Doors is a window supplier located in Morton Grove, IL. The company provides window installation and replacement services, catering primarily to residential customers.

Services Provided:
Window installation, window replacement, patio door installation, customer service.

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (847) 260-9507

Customer Reviews and Sentiment:
Crawford Windows & Doors has received mixed reviews across various platforms:

Google Reviews: 3.4 stars based on 5 reviews.

Positive feedback highlights the professionalism and quality of work from the installation crew. Customers have noted the timely completion of projects and good communication during the service.

Examples of positive reviews include:
“The crew was very professional… Highly recommend Crawford Windows & Doors.” – Dorothy Dixon
“They did a very good job on my windows and patio door.” – Dennis Cole
“The windows look & work great… Highly recommended.” – Margaret Sandoval

Negative feedback, however, points to poor communication and missed appointments, resulting in customer frustration.

Examples of negative reviews include:
“Very rude on the phone… hung up.” – Mike Boudakh
“Scheduled an estimate… pulled a no-call, no-show TWICE!” – Jay Pea

Review Summary:
Positive Sentiments: Professionalism of the crew, quality of installation, good communication.
Negative Sentiments: Poor customer service, missed appointments, lack of response to inquiries.

Additional Ratings:
BirdEye: N/A
Better Business Bureau (BBB): N/A
Total Lead Smart Rating: 4.5/10

Conclusion:
Crawford Windows & Doors offers window installation and replacement services with commendable workmanship. However, potential customers should be cautious of the mixed reviews, especially regarding customer service issues and communication.

Member Since August 2024

Listing Id 244067

Contact Info

8145 River Dr, Morton Grove, IL 60053
(847) 260-9507
Lead Smart Rating :
4.5/10.0

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Listing location

8145 River Dr, Morton Grove, IL 60053

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Reviews

Mike Boudakh

a year ago

Very rude on the phone what an answer any questions and hung up.

Jay Pea

a year ago

I scheduled an estimate for my window project, and Crawford pulled a no-call, no-show TWICE! I paid them $149 up front and scheduled an estimate for Wednesday morning. They did not show up, and did not even call me to let me know they could not make it. I called them and they stated that the estimator had a family emergency, which is understandable, but nobody from Crawford bothered to inform me. One mistake is understandable, so I rescheduled the estimate for two days later on Friday. Same thing happened on Friday, they did not show up and did not call. I took time off work on both days and they wasted my time without even having the courtesy to let me know that they weren’t able to make it to my house. I canceled the estimate and asked for a refund. Now I’m waiting to see if they will actually issue the refund.

Dorothy Dixon

2 years ago

The crew was very professional and they were on time. I was very impressed from the initial contact with the salesman to the installers. I have been in contact with them after the sale and feel happy they will be available if I need them in the future. I highly recommend Crawford Windows & Doors.

Dennis Cole

4 years ago

The three gentlemen from Crawford Windows & Doors were very professional and knowledgeable. They did a very good job on my windows and patio door. I am a happy and satisfied client and will definitely recommend their services to more clients out.

Margaret Sandoval

4 years ago

Crawford Windows & Doors recently replaced 6 windows & capped 6 more for my old home. They did an excellent job with the windows & with cleaning up once done. The windows look & work great. Communication was very good. I have 5 more windows that need to be replaced & I will definitely use them for those also. I believe that the cost was very good too. Highly recommended.