Door Specialists Inc. in Mobile, Alabama 36606

Door Specialists Inc.

451 Dauphin Island Pkwy, Mobile, AL 36606

3.6 (11 reviews)

Overview:
Door Specialists Inc. is a door supplier located in Mobile, Alabama, specializing in garage doors and related services. The company operates in the Gulf Coast region and is known for providing door installation, repair, and replacement services.

Services Provided:
– Garage door installation
– Garage door repair
– Customer service and support
– Gate services

Hours of Operation:
Monday to Friday 9 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (251) 479-9834
Website: http://www.doorspecusa.com/

Customer Reviews and Sentiment:
Door Specialists Inc. has received mixed reviews across various platforms:

Google Reviews: 3.6 stars based on 11 reviews.

Positive feedback highlights quick response times, knowledgeable staff, and quality work, with customers praising specific employees for their service.

Examples of positive reviews include:
“Great response time, great customer service and great prices.” – Brandy Wilemon
“Tristan was great! He was very knowledgeable and really took his time.” – Family Account
“Fantastic job getting a tech to our shop.” – CHRIS GARRIS

On the negative side, several customers experienced rude customer service and lapses in communication regarding quotes and inquiries.

Examples of negative reviews include:
“The phone gatekeeper is unbelievably rude to customers.” – Jennifer Hero
“I’ve called three times and I’ve been promised a quote…but it never came.” – sam sinclair

Review Summary:
Positive Sentiments: Knowledgeable staff, prompt service, quality work, and good customer support.
Negative Sentiments: Rude customer service, communication issues, and problems with quotes and follow-ups.

Additional Ratings:
BirdEye: 3.6 stars based on 11 reviews, reflecting a trend of mixed sentiments towards service quality and customer experience.
Total Lead Smart Rating: 5.3

Conclusion:
Door Specialists Inc. appears to offer reliable services for garage doors in Mobile, AL, with particularly commendable staff and responsiveness. However, potential customers should be cautious of mixed reviews regarding customer service and communication before making a decision.

Member Since August 2024

Listing Id 243829

Contact Info

451 Dauphin Island Pkwy, Mobile, AL 36606
(251) 479-9834
Lead Smart Rating :
5.3/10.0

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Listing location

451 Dauphin Island Pkwy, Mobile, AL 36606

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Reviews

Jennifer Hero

a month ago

The phone gatekeeper is unbelievably rude to customers.

Taylor Hodge

9 months ago

They always show up and get the job done. The best door company hands down on the Gulf Coast. Thanks, Stephanie, for all your help and Tristen for a job well done. Taylor Hodge III-Small’s Mortuary and Cremation Services

Makenna Davis

a year ago

I was driving in Fort Walton Beach, Fl and I was deeply annoyed one of the company trucks. Trash was flying all over the highway and getting everywhere. Wrappers, paper, and so much more. A good example of why our world is so trashy. Im not sure if this is the right location because I could not find a review source for this company in FL but still, same company.

Rhyan clausell

2 years ago

Very rude and unprofessional! Stay away!! I called to inquire about a warranty about some work they did for more less than a year ago and the person was very rude and nasty!! Completely uncalled for!

sam sinclair

2 years ago

While they were very prompt in coming out to measure for a quote, it’s been nearly 6 weeks and they still have not sent me the quote. I have called to her three times and I’ve been promised that the quote would be emailed out immediately, but it has still not been sent to me.

Family Account

2 years ago

Tristan was great! He was very knowledgeable and really took his time to find the issue with our gate. Thanks!

Storage Sense Saraland

2 years ago

Hannah answers the phone and fulfill your request and I have forgotten the super nice young man that came to look at my door and then there was Cody and his team that repaired the door. Awesome group of customer service and quality work. Thanks y’all.

Brandy Wilemon

3 years ago

Great response time, great customer service and great prices.

CHRIS GARRIS

3 years ago

FANTASTIC FANTASTIC FANTASTIC !!!!! IM THE OWNER OF PREMIEWR COLLISION AND NEEDED IMMEDIATE HELP ON A DOOR FOR THE PAINT SHOP – AUDREY DID A GREAT JOB GETTING A TECH TO OUR SHOP AND WAS ABLE TO REPAIR THE DOOR SO TAHT WE COULD CONTINUE OPERATION. GREAT JOB

Patty Felis

4 years ago

2 Knowledgeable, efficient and very nice guys. They were a great team and I recommend the company.