Showcase Window and Door Company

Showcase Window and Door Company

Available
location 12613 Citypark Dr Ste. 100, Missouri City, TX 77489
2.7 (56 reviews)

Overview:
Showcase Window and Door Company is located in Missouri City, TX, providing window supply and installation services. The company serves both residential and commercial markets, focusing on offering a variety of window products.

Services Provided:
– Window supply
– Window installation
– Customer service support for issues related to windows
– Warranty and repair services

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (713) 926-8500
Website: https://www.showcasewindows.com/

Customer Reviews and Sentiment:
The company has garnered a rating of 2.7 stars based on 56 reviews, indicating significant customer dissatisfaction.

Negative feedback dominates, illustrating critical issues regarding product quality and customer service. Customers have reported long wait times for windows, poor communication, no follow-up on warranty claims, and problems with the installation process.

Examples of negative reviews include:
“Builder installed in new home, 10 bad (crooked and leak), contacted Showcase and they blamed the builder.” – Murry Adams
“Been waiting a year for a replacement window now. No one will answer the phone when I call.” – Gary Tullier
“Ordered window first part of January 2022… finally got them the end of July all but one.” – Terry Bloodworth

Positive feedback is sparse but highlights individual staff members’ helpfulness despite systemic issues:
“Ashley Miller went above and beyond to help me… highly recommend doing business with this company.” – Margie Greer
“Jake was very knowledgeable and helpful… such a smooth conversation.” – Amarae Anders

Review Summary:
Positive Sentiments: Helpful staff in individual cases, prompt responses from specific team members.
Negative Sentiments: Subpar product quality, lack of customer service, prolonged waiting periods, and poor communication.

Additional Ratings:
BirdEye: 2.5 stars based on 56 reviews, consistent with the overall negative sentiment.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of F, with multiple complaints regarding product issues and lack of response.

Total Lead Smart Rating: 3.2

Conclusion:
Showcase Window and Door Company has faced significant challenges with customer satisfaction, particularly related to product reliability and service response times. While some individual employees have received commendations, the overall sentiment reflects a struggling business model that potential customers should consider before making a purchasing decision.

business

Member Since August 2024

Listing Id 243809

Contact Info

  • address 12613 Citypark Dr Ste. 100, Missouri City, TX 77489
  • phone (713) 926-8500
  • Lead Smart Rating :
  • 3.2/10.0
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  • address 12613 Citypark Dr Ste. 100, Missouri City, TX 77489
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