Cache Valley Glass in Logan, Utah 84321

Cache Valley Glass

44 E 700 S, Logan, UT 84321

3.8 (38 reviews)

Overview:
Cache Valley Glass is a window installation service based in Logan, UT. The company specializes in various glass-related services, including shower stall replacements, window installations, and emergency glass repair.

Services Provided:
– Window installation
– Shower stall replacement
– Glass repair
– Emergency service

Hours of Operation:
Monday to Friday: 9 AM to 5 PM

Contact Information:
Phone: (435) 752-4700
Website: https://cachevalleyglass.com/

Customer Reviews and Sentiment:
Cache Valley Glass has an overall rating of 3.8 stars based on 38 reviews.

Positive feedback emphasizes the company’s good pricing, swift service, and quality workmanship. Customers appreciated their responsiveness in emergency situations and the professionalism shown by some staff members.

Examples of positive reviews include:
“Cache Valley Glass is awesome and has the best price and service in town.” – Jim Chambers
“Very fast service. Good quality workmanship.” – Alfredo Carpaneto

However, there are several negative sentiments concerning poor communication, delays in service, and disorganization. Customers expressed frustration over not receiving timely callbacks and experienced issues with incorrect installations, which contributed to dissatisfaction.

Examples of negative reviews include:
“Took them a week to return my call.” – Jason Havey
“They were disorganized and completely incompetent.” – Ben Peterson

Review Summary:
Positive Sentiments: Good pricing, fast service, quality workmanship, and helpful staff.
Negative Sentiments: Poor communication, slow response times, disorganization, and issues with service fulfillment.

Additional Ratings:
– BirdEye: 3.8 stars based on 38 reviews, showcasing a blend of satisfaction and criticism from customers.
– Better Business Bureau (BBB): The business has a profile but a low customer service history with several complaints noted.
Total Lead Smart Rating: 5.5

Conclusion:
Cache Valley Glass presents itself as a window installation service with a mixed reputation in Logan, UT. While they have received praises for their pricing and speed of service, numerous complaints about communication and organizational issues suggest that potential customers should proceed with caution or consider alternative providers.

Member Since August 2024

Listing Id 241949

Contact Info

44 E 700 S, Logan, UT 84321
(435) 752-4700
Lead Smart Rating :
5.5/10.0

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Listing location

44 E 700 S, Logan, UT 84321

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Reviews

Jim Chambers

a month ago

Cache Valley Glass is awesome and has the best price and service in town. They replaced a shower stall and we couldn’t be happier. Thanks Rob! You’re the best!

Jason Havey

5 months ago

Took them a week to return my call. By then I had already hired someone else.

Nic Dawn

6 months ago

One of your drivers pulled out in front of me making a left hand turn. He then honked and flipped me off. To be clear…I had the right away. Maybe you should check the attitude and common curiosity of your drivers before they are allowed to drive a vehicle with a company name on it.

Ben Peterson

7 months ago

Do not waste your time with this business. They are disorganized and completely incompetent. They scammed us by refusing to replace an incorrect window that they installed which was the wrong color and not triple pane. Gave them MONTHS to make it right, contacting them several times and they lied stating they had the correct window to replace. This was all after waiting for a months and months for them to get out and complete our job. They lost our paperwork among mountains of disorganized papers. They were rude and acted like we were bothering them just trying to get our job completed.

Elise Faucette

7 months ago

I had an emergency with some windows in my home and Cache Valley Glass was amazing to help me out quickly. They did an amazing job with the repair and in record time.

Brady Bargar

8 months ago

Similar experience. Slow, slow, slow to respond. I figured they just have so much business they didn’t want mine…ended up going to another local provider that was excellent. I won’t mention names, but they are close by.

Britney Camphouse

8 months ago

I have worked with them for years for my nail desks at my salon over 15 of them made and I called over 3 weeks ago I call 3 times a week different answer every time no communication and I’m mind boggled by it: I went to Gordon’s glass and they had it made cut and delivered within less then 48 hours…. I know one glass isn’t much money for a business compared to bigger jobs, but even the smallest job can lead to the biggest jobs with word of mouth and unfortunately I will no longer recommend this glass company..

Alfredo Carpaneto

10 months ago

Very fast service. Good quality workmanship. Reasonable price.

Chris Rasmussen

a year ago

Great visit today. Knowledgeable and helpful.

Isaac Talbot

a year ago

Great workmanship, work fast too, I really appreciate all they do, I would definitely recommend them to anyone in the area