American Jewel Windows in Lodi-NJ, New Jersey 7644

American Jewel Windows

80 Industrial Rd, Lodi, NJ 07644

2.1 (7 reviews)

Overview:
American Jewel Windows is a window supplier located in Lodi, NJ. The company specializes in providing windows and doors for residential properties, although it has received significant negative feedback regarding its customer service and installation processes.

Services Provided:
– Window sales and installation
– Door sales and installation
– Warranty claims and customer service

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (973) 773-0550
Website: https://americanjewelwindow.com/

Customer Reviews and Sentiment:
American Jewel Windows has received predominantly negative reviews across various platforms:
Google Reviews: 2.1 stars based on 7 reviews.

Positive feedback is minimal, with one customer stating:
“Absolutely no trouble at all and easy to clean.” – Nicole Lois

Negative feedback highlights service issues and customer dissatisfaction, with several customers expressing frustration:
“They pay lip service to standing behind their product but just ignore repeated calls from customers…” – BT Rasmus
“Under no circumstances would I recommend this window company!!!!!” – Lawrence Castor

Review Summary:
Positive Sentiments: Limited; some customers appreciated the quality of the windows.
Negative Sentiments: Poor customer service, unresolved warranty claims, installation issues leading to additional repair costs.

Additional Ratings:
BirdEye: 2.1 stars based on 7 reviews, with a strong trend of customer dissatisfaction.
Total Lead Smart Rating: 2.0

Conclusion:
American Jewel Windows appears to be a company with significant challenges in customer service and installation quality. While some customers report satisfactory product performance, the overall sentiment indicates a high level of dissatisfaction. Potential clients should consider these factors heavily before engaging with the company.

Member Since August 2024

Listing Id 241939

Contact Info

80 Industrial Rd, Lodi, NJ 07644
(973) 773-0550
Lead Smart Rating :
2.0/10.0

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Listing location

80 Industrial Rd, Lodi, NJ 07644

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Reviews

BT Rasmus

8 years ago

bought windows and doors for the entire 5000 sq ft house….spent many thousands of dollars…….had an issue with one of the locking mechanisms on one of their french doors……Bill who heads the customer service department kept promising he would deal with it and kept making appointments to send someone to look at the manufacturing but no one ever shows up……they have problems with their phone system when you try to call……..they pay lip service to standing behind their product but just ignore repeated calls from customers who’ve already paid for their product……..shame on them for providing the worst customer service on earth….I would never buy from them again.

Lawrence Castor

8 years ago

Under no circumstances would I recommend this window company!!!!!. After many months of trying to get a warranty claim addressed , the service that was rendered was unacceptable at best. ………The product that was installed as a replacement was defective…there appeared to be hesitation as to replacing the replacement….which was eventually replaced…..the second replacement , although better than first replacement is not 100% to my satisfaction. I am frustrated beyond reason with the whole experience and will not lose any more time from work trying to rectify the situation…..

Kathy Henecker

9 years ago

Absolutely unacceptable! I can’t comment on their work because after leaving two message to have glass replaced in two windows,I never got a return call. This was two days ago and still have not heard back. Totally rude! A call from them now would be futile. I would never recommend them to anyone. Mrs. Henecker

Nicole Lois

9 years ago

33 windows in my home replaced about 4 years ago. Absolutely no trouble at all and easy to clean.

Dmitry Surint

9 years ago

Installed their windows for whole house. Windows are OK for the price, cannot say anything as they are new. Installation was absolutely nightmare, ruined sheetrock around windows, left cracks on trim, everything look ugly now. I may need to spend couple more grands to fix what they broke. So, if anyone wants to use their windows make sure you hire your own trusted installer. NEVER EVER use their services.

Kandi Giles

11 years ago

ok windows ok price….yet, the reps are extremely passively obnoxious…rather order my windows from some place else, where the customer service is more geared towards the customer instead of acting as if they are doing me a favor.