Congress Glass, Inc.

Overview:
Congress Glass, Inc. is a glass repair service located in Janesville, WI. They offer a range of glass-related services including window repairs and custom glass cutting, and are known for their prompt and efficient service.

Services Provided:
– Glass repair
– Custom glass cutting
– Metal window repairs
– Shower door repairs
– Pane replacement

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (608) 752-7888
Website: https://congressglass.com/

Customer Reviews and Sentiment:
Congress Glass has received a mix of reviews, with a high overall rating of 4.7 stars based on 32 reviews.

Positive feedback emphasizes the quality of repairs, timely service, and professional conduct. Customers appreciate the cost-saving advice and assistance they receive.

Examples of positive reviews include:
“Great experience using Congress Glass. The work was done very well and quickly.” – Dana Renner
“Always the best crew to work with!” – Ashley Nelson
“Great job fixing my glass shower door. The technician was amazing and kind.” – Phillip Fry

On the downside, one review highlighted dissatisfaction with customer service, specifically related to the reception experience.

The complaint mentioned poor reception from the front desk leading to a negative experience, despite high-quality workmanship.

Review Summary:
Positive Sentiments: Efficient service, quality repairs, professional staff, cost-saving recommendations.
Negative Sentiments: Customer service issues particularly at the front desk.

Additional Ratings:
BirdEye: 4.7 stars based on 32 reviews, indicating overall customer satisfaction.
Total Lead Smart Rating: 8.5/10

Conclusion:
Congress Glass, Inc. appears to be a reliable option for glass repair services in Janesville, WI, particularly valued for their quality of work and cost-saving advice. However, potential customers should be aware of mixed sentiments regarding customer service interactions.