Factory Direct in Indianapolis, Indiana 46240

Factory Direct

Located on the 13th Floor, 8888 Keystone Crossing STE 1300, Indianapolis, IN 46240

4.4 (63 reviews)

Overview:
Factory Direct is a window installation service located in Indianapolis, IN. The company specializes in providing high-quality window replacement and installation services, boasting a customer-centric approach and competitive pricing.

Services Provided:
– Window installation
– Window replacement
– Customer support and consultation

Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (317) 228-3300
Website: https://www.factorydirect4homes.com/

Customer Reviews and Sentiment:
Factory Direct has received a range of reviews, with an overall Google rating of 4.4 stars based on 63 reviews.

Positive feedback highlights the company’s excellent customer experience, competitive pricing, and quality workmanship. Customers have specifically praised the responsiveness of the staff and the professionalism of the installation team.

Examples of positive reviews include:
“Exceptional experience! I was shocked by Factory Direct’s commitment to excellent customer service!” – Neva Tucker
“Factory Direct did a phenomenal job replacing my windows!” – Matt Fields
“We love our new windows. They beat our competitive quote by over 45%!” – BILL MCconnell

However, there is notable negative feedback regarding inconsistent service. One reviewer reported a poor experience, stating:
“Absolutely terrible. Over promises under delivering.” – Jason Harrison

Review Summary:
Positive Sentiments: Excellent customer service, knowledgeable staff, competitive pricing, high-quality installation, and professionalism.
Negative Sentiments: Issues with service fulfillment and delivery on promises.

Additional Ratings:
BirdEye: 4.4 stars based on 63 reviews, showcasing a generally positive customer experience despite some concerns.
Total Lead Smart Rating: 7.5

Conclusion:
Factory Direct appears to be a solid choice for window installation services in Indianapolis, IN, renowned for its competitive pricing and high-quality customer service. However, potential customers should be aware of the mixed reviews, particularly regarding service reliability, before making a decision.

Member Since August 2024

Listing Id 240034

Contact Info

Located on the 13th Floor, 8888 Keystone Crossing STE 1300, Indianapolis, IN 46240
(317) 228-3300
Lead Smart Rating :
7.5/10.0

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Listing location

Located on the 13th Floor, 8888 Keystone Crossing STE 1300, Indianapolis, IN 46240

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Reviews

Jason Harrison

2 months ago

Don’t do it. Price brings you in. NATHIAN BROWN. Absolutely terrible. Over promises under delivering. If I could put a picture of what the windows look like I would. DON’T DO IT…

Neva Tucker

7 months ago

I had quotes from six different companies and after careful examination I decided to go with Factory Direct. My decision was based on price, along with an unparalleled customer experience. (12 windows) My experience has been EXCEPTIONAL! Nathan answered all my questions and took time to explain the whole process. He said if I have any questions to just call (they answer their phones). I watched the video on the installation and was so impressed with Mike’s finishing touches! I am picky about caulking; because of Mike’s craftsmanship I requested him to be one of my installers. The other two installers (Mike & Bill) did a great job too. The team was very knowledgeable, answered my questions, and executed the installation process seamlessly. Mike and his team take pride in their work; I am so impressed and pleased with the finished product. I was shocked by Factory Directs commitment to excellent customer service! Nicole, who works in the office was professional, responsive and communicated promptly. All of these factors and people contributed to my wonderful experience! Thank you for making this “dreaded” home owner decision of getting new windows and turning it into a such a positive experience!

Matt Fields

8 months ago

Factory Direct did a phenomenal job replacing my windows! I shopped around with several companies prior to making a decision. No one else even came close to the pricing and quality at Factory Direct. Nathan answered all of my questions and promised a high quality job. Mike and his crew delivered on that during installation. They have definitely earned my business!

William Riley

10 months ago

Amazing!!!! I love my new windows!

Mary Jo Reed

11 months ago

The Factory Direct team (Mike, Bill & Tim) worked extremely hard to get 21 windows in, in major heat! They did a great job and I’m looking forward to many years with my new windows!

Cheryl Mikula

11 months ago

It was great! Mike was my installer and he did a fantastic job!

BILL MCconnell

a year ago

We love our new windows. Factory Direct beat our competitive quote by over 45%! I’m glad I waited for them!!!

Sheila Grim

a year ago

We absolutely love Factory Direct. They beat my competitive quote by 50%!!!! 😀

Joyce Palacios

a year ago

The crew Mike, Tim and Bill were really professional and show up ready to work, clean after every time and got all my windows replaced in 11/2 day. My new windows look beautiful. Overall a great experience from the initial consultation to the last window install.

Liz Weinstein

a year ago

We love Factory Direct. They did a great job!