Hurst Glass and Screen

Joshua Reynolds

a week ago

Great product, great service, reliable delivery, and amazingly kind people. What more can I say? I ordered a dozen custom-size screens online from Hurst Glass & Screen. I live in Half Moon Bay, CA, and we’d just purchased a funky house with odd-sized windows. I’d never ordered window screens before, but Hurst was highly rated, and they had an easy-to-use online ordering system. All I had to do was get the screen measurements right. Easier said than done. A well-packed and well-cushioned box of screens of various sizes arrived on time on my doorstep, all sized exactly as I had ordered. The quality of the metal, the strength of the screens, and the placement of the ram clips and tabs were all perfect. Except … I had incorrectly measured my bathroom windows, and the screens were too small. 10 out of 12 isn’t bad for a rookie, but I still had two bathroom windows I couldn’t open without letting bugs in. So I emailed Hurst Glass & Screen, explained my mistake, and asked if they would offer me a discount on a replacement screen. They did one better. Here’s what they wrote back to me: “We all make mistakes. If you provide the new measurements, we can send you two new screens at no cost. We don’t need the other screens back.” Amazing. Makes me wish I had more windows so I could send them more business. Can’t say enough good things about them. I recommend them highly!!

Brenda Sharp

a month ago

I had Hurst Glass and Screen installed solar window screens on my home. We noticed a month ago that on our second story window screen was not in properly. My husband tried to reinstall it, but it was not the correct size. So he did the best he could to reinforce it in the window. Now the solar screen has come out. I called to see if there was a warranty. They are going to charge me again. So I will call another merchant to replace it. So be cautious who you hire!

David Woo

a month ago

I was a return customer to have 7 windows replaced. They came out to measure yesterday and the technician was great. I asked him to send me a breakdown of the estimate and I received only the total cost around $3,200 dollars. I called asking them to please send me a breakdown and the manger was so rude and mean. I reminded him I was a returning customer. Apparently he did not care. He then breathed a big sigh and asked me if I was having a bad day. Really??? He asked me why I was so angry. I said I asked the technician and now I’m asking you to please send me a breakdown of the cost. I advise everyone NOT to use them. I’ve never been treated so badly. On top of all of this, they are $2,000 dollars higher than anyone else I called.

Daniel

3 months ago

Chris and the team did a great job replacing all my windows and adding 80% solar screens. Very happy with their work. Highly recommend.

Jerzy S

3 months ago

Good knowledgeable service and affordable pricing.

Ken Bryant

5 months ago

So far, so good. Just ordered two window screens to pick up in ten days.

Nick Whitaker

5 months ago

Great service. Quick turn around. Customer service was amazing.

Darlene Goertz

8 months ago

I’m so happy to find a place for screen repair/ replacement (for a bedroom window)! Jerry was very kind and helpful. Definitely recommend supporting this small business. DG

Richard Courchesne

8 months ago

Great experience every time. I’ve used them more then once. They are on point every time. The value is there too. Definitely a company I can, have and will continue to recommend because they continue to perform.

Keara

a year ago

Jonathan came out to give me an estimate on my shower and some faulty windows. He was super honest and told me I don’t need my windows replaced, just some caulking on them. Saved me a ton. Will definitely be going back for all my glass needs and recommending them to others. Honesty is the best policy and will grow your business exponentially.