Screens & Things in Honolulu, Hawaii 96819

Screens & Things

2960 Mokumoa St, Honolulu, HI 96819

3.8 (33 reviews)

Overview:
Screens & Things is a window supplier located in Honolulu, HI. They specialize in providing services related to screen doors, window screens, and other window fixtures. The company is known for its customer service, although feedback on service timeliness varies.

Services Provided:
– Custom screen door installation
– Screen repair
– Replacement of window screens
– Consultation on obsolete window fixtures

Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (808) 748-3760
Website: http://www.screensandthings.net/

Customer Reviews and Sentiment:
Screens & Things has a mixed reception, reflected in their 3.8-star rating based on 33 reviews.

Positive feedback emphasizes the courteous staff, quality workmanship, and prompt service. Customers appreciate the personalized help in finding solutions rather than being pushed to make a purchase.

Examples of positive reviews include:
“Staff are super courteous… Great job. Mahalo Sandric!!” – Mark Marciel
“We are very happy with the work done on our sliding glass door… They were very careful and clean.” – Sarah R
“They made my new screen within 20 minutes! They are awesome! Great customer service.” – Toddi Nakagawa

However, there are notable complaints regarding slow response times and unsatisfactory customer service interactions, resulting in frustration for some customers.

Negative feedback mentions:
“They don’t follow up and are expensive.” – Luke Robinson
“I would comment poor service but I got no service.” – M. Sato
“Terrible customer service… provided a quote that was outrageous.” – Russ T

Review Summary:
Positive Sentiments: Courteous staff, quality workmanship, helpful consultations, prompt performance, and reasonable prices.
Negative Sentiments: Poor follow-up, high costs, slow response times, and inadequate service experiences.

Additional Ratings:
Google Reviews: 3.8 stars based on 33 reviews.

Total Lead Smart Rating: 6.3

Conclusion:
Screens & Things provides quality services for window and screen needs in Honolulu, HI, marked by commendable customer service and diligent workmanship. However, potential customers should note the mixed reviews, particularly regarding communication issues and service delays, to make an informed decision.

Member Since August 2024

Listing Id 239597

Contact Info

2960 Mokumoa St, Honolulu, HI 96819
(808) 748-3760
Lead Smart Rating :
6.3/10.0

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2960 Mokumoa St, Honolulu, HI 96819

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Reviews

Luke Robinson

3 days ago

They don’t follow up and are expensive

Mark Marciel

4 months ago

I’ve gone numerous times, and even when my questions are really small inquiries; the staff are super courteous. Had an ancient window fixture that they looked at and knew it was obsolete. Suggested rehabilitation of it, not try to sell another part. Just the other day needed to find a screen door wheel, and sent a picture; staff figured where I could get it. Superb service even when not purchasing from them. Great job. Mahalo Sandric!!

Adam Ertel

7 months ago

These guys are great. I have worked them on a new, custom, screen door installation, and also on a simple screen repair. Both times they are quick and doo a great job. They are kind of expensive, which is why I didn’t give 5 stars. But once you get over that, you will get great service and a quality job well done. I recommend them for sure.

M. Sato

8 months ago

Screen and Things doesn’t even rate 1 star. I would comment poor service but I got no service. The sales rep at Mapunapuna told me he was too busy at the moment to help me and I should drive to their Beretania show room and speak with the rep at that location. After we agreed on the shower door we would like to buy, the rep said he will email the proposal (cost). It’s been two weeks and I haven’t heard from anyone. Like I said “NO SERVICE”.

Sarah R

a year ago

We are very happy with the work done on our sliding glass door. Wayne and Kaleo have pride in their workmanship. They replaced the rollers and the locks on our sliding glass door. Wayne checked our screen door without us even asking and made recommendations on replacing it. They were very careful and clean. Thank you to Randy who assessed what needed to be done and ordered the parts. We were very grateful they fit us in at an earlier date.

Alice Emet

a year ago

Absolutely da best! In 2007, approximately, Screens and Things replaced a sliding screen door and two window screens with pet proof materials. I moved this year, 2022, and the screening and sliding door had survived two rambunctious cats; still in good shape. The service and price were excellent, too.

Toddi Nakagawa

a year ago

I needed a screen replaced. My old screen was in bad shape. They originally told me it would take a week for the new screen replacement. When I asked if the could patch up my old screen to put back until the new screen was ready, they couldn’t do it. However, they made my new screen within 20 minutes! They are awesome! Great customer service. Screen was a little pricey, but worth it!

Blaine Kahaewai

2 years ago

Very nice

Ben Sill

3 years ago

Everyone I interacted with here was friendly, efficient, and professional. It was the one bright spot in the otherwise frustrating and miserable experience of replacing the window screens on my unit.

Russ T

4 years ago

Terrible customer service. waited a month for quote response then was not able to do the complete work order and provided a quote that was outrageous. I do repair work and would not recommend this company at this time.