Glass Doctor of Lansing, MI in Holt, Michigan 48842

Glass Doctor of Lansing, MI

2237 N Aurelius Rd suite b, Holt, MI 48842

4.8 (304 reviews)

Overview:
Glass Doctor of Lansing, MI is a reputable glass repair service located in Holt, Michigan. The company specializes in windshield replacements and repairs, offering convenient on-site installation services that cater to customers’ busy schedules.

Services Provided:
– Windshield replacements
– Windshield repairs
– At-home installation options
– General glass repair services

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (517) 394-1745
Website: https://glassdoctor.com/lansing?cid=LSTL_MGD000191&utm_source=gmb&utm_campaign=local&utm_medium=organic

Customer Reviews and Sentiment:
Glass Doctor of Lansing, MI has received overall positive feedback with a rating of 4.8 stars based on 304 reviews.

Positive sentiments emphasize the company’s professionalism, prompt service, and cost-effectiveness. Customers particularly appreciated the on-site service and the friendly demeanor of technicians.

Examples of positive reviews include:
“An awesome team of two: Logan & Jack! They are true professionals…” – Marcelle Monchanin
“Great, fast service. Price was less than Safelite. Would highly recommend.” – Keith Thomas
“If I could give them more than 5 stars I definitely would…” – Stacy

Negative feedback highlights issues with customer service, quality of work, and communication. Specific complaints point to rushed jobs and lack of follow-up.

Examples of negative reviews include:
“Horrible Customer Service and clearly they just sped through the job…” – Brianna Garrett
“They don’t pick up their phone and pretend like the Mail box is full…” – carmesha rogers

Review Summary:
Positive Sentiments: Professional service, prompt and efficient work, cost-effective compared to competitors, friendly technicians.
Negative Sentiments: Poor customer service, rushed jobs, inadequate communication, and follow-up.

Additional Ratings:
Better Business Bureau (BBB): Not mentioned in the data provided.
Total Lead Smart Rating: 8.0

Conclusion:
Glass Doctor of Lansing, MI is a solid choice for glass repair services, particularly noted for its convenient at-home service and professional technicians. While the majority of reviews reflect high satisfaction, potential customers should be cautious of some negative feedback regarding customer service and job quality before making their decision.

Member Since August 2024

Listing Id 239565

Contact Info

2237 N Aurelius Rd suite b, Holt, MI 48842
(517) 394-1745
Lead Smart Rating :
8.0/10.0

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Listing location

2237 N Aurelius Rd suite b, Holt, MI 48842

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Reviews

Marcelle Monchanin

a week ago

An awesome team of two: Logan & Jack! They are true professionals in every way. The experience was stress-free and actually, very pleasant. If you need a new windshield, you definitely should consider the “install at home” option. I really can’t think of any good reason why anyone wouldn’t want their windshield installation done right at home?! Thank you Logan, Jack & The Glass Doctor!

Bob Schaar

2 months ago

In the past I’ve used Safelite for my windshield replacements. I’ve always been happy with their service. After doing some searching on Google this time, I found that Glass Doctor was substantially cheaper (I paid out of pocket) and were able to come out to my place of employment to do the replacement…..very convenient!! Their technician was great. Very friendly and he was one of those people that I knew I could become friends with….just an all around great guy (for a Canadian……LOL). Thanks Glass Doctor for the great service. I’ll be back (but hopefully not anytime soon). – Bob S.

Keith Thomas

2 months ago

Great, fast service. Price was less than satellite. Would highly recommend

Brianna Garrett

3 months ago

Horrible Customer Service and clearly they just sped through the job not even fully cleaning up.

Stephen Stone

3 months ago

Brought my car in for a windshield replacement. The job was done quickly and professionally, and it was almost $100 cheaper than Safelite. I would definitely recommend Glass Doctor to anyone.

carmesha rogers

4 months ago

They don’t pick up their phone and pretend like the Mail box is full so they don’t have to answer or reply back to customer good day

Douglas Marciniak

6 months ago

Very helpful, they explained my situation so that I knew what I wad looking at.

Joshua WIlson

6 months ago

Guess the only thing I can say positive is that I do have a window where I didn’t previously have one. I feel like it was a rushed job and incomplete. Instead of soldering my defrost back on like it was to begin with they glued it and then unhooked it and told me not to use it for a week so the glue can dry. Come back if I wanted them to hook it back up, drive another 40 miles for them to hook it back up when it would of taken five minutes to solder it and it would of been done the correct way. On top of that the adhesive they used was way too thick and my window bulges out and doesn’t match up with the door right next to it. Don’t know what to do now because I’m scared to take it back and have that same guy work on it. He for sure didn’t care about the quality of his work. If he would of looked at it afterwards he would of seen every issue I was talking about.

Stacy

6 months ago

If I could give them more than 5 stars I definitely would, because they deserve it. They are very professional and I’m pleased with my results!

SS Wilson

6 months ago

Awesome swift service. I needed my windshield replaced and they were prompt, professional, and knowledgeable. I definitely would recommend them.