The Door Shop LLC

Overview:
The Door Shop LLC is a well-established door supplier located in Hollywood, FL. With a focus on providing a wide range of doors and related components, the company has built a reputation for its quality products and customer service.

Services Provided:
– Door supply
– Window supply
– Door parts availability
– Project assistance
– Sales consulting

Hours of Operation:
Monday to Friday 8 AM to 6 PM

Contact Information:
Phone: (954) 922-1620
Website: http://thedoorshop.net/

Customer Reviews and Sentiment:
The Door Shop LLC has received mixed reviews across various platforms:
Google Reviews: 4.1 stars based on 38 reviews.

Positive feedback highlights the exceptional service provided by sales representative Marcella, quick response times, and the company’s ability to rectify issues. Customers appreciate the availability of various door parts and the overall support from the staff.

Examples of positive reviews include:
“Marcella has given our company great service… she goes above and beyond.” – Mike Nystrom
“We have been in business with this company for nearly 15 years and they will make it right.” – Jean Longchamps

Negative feedback includes issues with order accuracy and customer service complaints. Some customers reported receiving incorrect orders and poor follow-up communication.

Examples of negative reviews include:
“They got 50 percent of the order wrong.” – Jimmy Jones
“Doors arrived dirty and stained… impossible customer service.” – Z Z

Review Summary:
Positive Sentiments: Excellent customer service, fast response times, attentive sales representatives, wide selection of products.
Negative Sentiments: Problems with order accuracy, issues with customer service responsiveness, and product quality complaints.

Additional Ratings:
BirdEye: 4.1 stars based on 38 reviews, reflecting similar sentiments with both strong praise and some complaints.
Better Business Bureau (BBB): The business has a profile and is not accredited, with a BBB rating of NR (No Rating). There have been three complaints in the last three years regarding product quality and customer service issues.
Total Lead Smart Rating: 6.8

Conclusion:
The Door Shop LLC in Hollywood, FL, is a reputable choice for door supplies, particularly praised for its responsive and helpful sales staff. However, potential customers should be cautious of the mixed reviews, particularly concerning order accuracy and customer service experiences.