Window Group Inc

Overview:
Window Group Inc is a window supplier located in Hackettstown, NJ. The company specializes in providing replacement parts for various window types, aiming to offer solutions for window repairs and maintenance.

Services Provided:
– Window parts supply
– Window repair consultation
– Customer support for part identification

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (908) 813-9524
Website: http://windowrepairparts.us/

Customer Reviews and Sentiment:
Window Group Inc has received a mixed response from customers, with a current rating of 3.7 stars based on 12 reviews.

Positive feedback highlights the company’s helpfulness, knowledge, and quick resolution of issues:
– “Although there was confusion on my first order Craig made it right… I will gladly do business with them again.” – Dk B
– “Great customer service… very quick and super helpful.” – Medium Armadillo
– “Very easy, no hassle resolution… Great business!” – AaronOldYouTube

However, numerous complaints about delayed orders and poor communication have also emerged:
– “Scam. I have ordered parts… I still don’t have parts today.” – Mike “Michael” Domino
– “They didn’t hesitate to charge my card… still don’t have parts.” – cindy clute
– “They took my money but did not respond to repeated requests.” – Greg Smolyn

Review Summary:
Positive Sentiments: Helpful staff, quick issue resolution, knowledgeable service.
Negative Sentiments: Delays in order fulfillment, unresponsive customer service, difficulty in reaching support.

Additional Ratings:
BirdEye: 3.7 stars based on 12 reviews, reflecting similar strengths and weaknesses in customer experience.
Better Business Bureau (BBB): No accreditation or rating available.
Total Lead Smart Rating: 4.5

Conclusion:
Window Group Inc has a mix of positive and negative reviews, often highlighting the helpfulness of staff and prompt resolution of issues, but with significant complaints regarding delayed order processing and communication problems. Potential customers may want to weigh these factors before engaging with the company.