Roadrunner Glass

Alex Burner

7 months ago

Rude employees, I’ll go somewhere else for anything glass, door or windows

Alexandru Costache

7 months ago

RRG has the most careless, rude and borderline incompetent employees in the Bay Area. I ordered 2 windows and a sliding door, back in September. – before placing the order they said it will take 2.5 weeks to deliver. After I placed the order the lead time became 4 weeks – installation time that was given to me was 2 weeks AFTER the products were delivered, and the company would not want to schedule it sooner, even if they had time slots available. – on the day of delivery they broke the sliding door frame on the way to my house. They only tied it with one strap which broke (???), and it broke when it fell off the truck. – the employee who called me to tell me about the issue was very rude, throwing multiple F bombs and then telling me it’s my fault because I wanted the door delivered on that day (???) – on the week the second door was supposed to be delivered, they confirmed 3 times they had the door in their shop, until the day they actually had to deliver it, when they discovered (???) it had not been delivered from the factory (!!!) – from that point on they refused to take any more steps in delivering the door, and I had to arrange my own transport from Sacramento and negotiate with the factory directly to send me all the missing pieces. – the contractor I had to pay to fix RRG’s incompetence confirmed it’s not the first time they screw up customer orders. – Every time I tried to speak to RRG, they insisted that the cause of all the issues was my impatience, and that they do not appreciate customers who do not let them work in their own time and who expect updates on their order (???) Work with them at your own risk…

Bryan Cobb

a year ago

Poor communication

EJCW Junk

a year ago

I have been meaning for years to replace some custom sized glass shelving. I called pre-pandemic and got pricing for the size I needed. Now that I am finally getting around to this, I was pleased to see this business still going strong, so I stopped in unannounced. The two people in the office were super friendly and helpful. Yes, they could cut the glass to match my shelf. I asked how long it would take, expecting probably a week’s wait. The response, “about an hour.” But since we were about an hour from closing time, it might not be ready until the next morning. I was surprised and delighted. I ran an errand and came back just before closing. The shelves were polished and ready and I got them same day. They even polished the edges of my original that had a few chips on the edge. Now they did tell me that timing cannot always happen. I lucked out to catch the crew between larger jobs, but I was so tickled to have this nagging task complete and so easy and quick. I definitely recommend this shop and will contact them again if I have glass needs.

Jasminder Singh

a year ago

Wonderful staff very understandable

Stephen Nault

2 years ago

Knowledgeable, friendly people, …..great place to do business

Bill Hess

3 years ago

Our windows are awesome!! Just a great company to deal with. Service, installation and price are superior! Deal with them with confidence!!!

Rebecca Boucher

3 years ago

Omg days before Thanksgiving they came through in a clutch with our glass sliding doors. It was a special piece of glass, hard to find originally was told they didn’t have it in see rock and I wouldn’t be able to get it installed for days after Thanksgiving; so for this year I give thanks to those a Road Runner Glass. They truly took care of me lickety split! A million thanks guys you da man Pete and David for an amazing job well done and applaud they’re work

Nazfren Damji

3 years ago

They never called me

Jacques Trudeau

4 years ago

Fair prices. Good advice