Overhead Door Company of Ft. Wayne in Fort Wayne, Indiana 46825

Overhead Door Company of Ft. Wayne

5331 Keystone Dr, Fort Wayne, IN 46825

3.9 (74 reviews)

Overview:
Overhead Door Company of Ft. Wayne, located at 5331 Keystone Dr, Fort Wayne, IN, specializes in garage door supply and installation. The company offers a range of services related to garage doors, including repairs, remote programming, and new installations.

Services Provided:
– Garage door repair
– Garage door installation
– Remote garage door clicker replacement
– Garage door maintenance
– Emergency garage door service

Hours of Operation:
Monday to Friday 8 AM to 5 PM, Saturday 9 AM to 1 PM
Closed on Sundays

Contact Information:
Phone: (260) 234-4663
Website: https://www.overheaddoorftwayne.com/?utm_source=google&utm_medium=organic&utm_campaign=GMB%20Listing

Customer Reviews and Sentiment:
Overhead Door Company of Ft. Wayne has an overall rating of 3.9 stars based on 74 reviews across various platforms.

Positive feedback emphasizes the professionalism, prompt service, and helpfulness of the technicians, with customers appreciating the quick response times and effective repairs.

Examples of positive reviews include:
“Very knowledgeable and helpful. Will absolutely use their services for any garage door related work we need.” – Antonio D’Archangel
“The technician did a fantastic job and his knowledge and customer service skills are very impressive.” – ROBIN WASHBURN
“The installation was fast. They showed me all the features, answered all my questions and were on their way.” – curt white

However, issues were raised regarding the quality of some repairs, leading to customer dissatisfaction.

Example of negative feedback:
“If you need anymore more than a standard garage door replacement I would 100% not recommend them.” – Blaine Chambers

Review Summary:
Positive Sentiments: Professionalism, prompt service, effective repairs, helpful technicians.
Negative Sentiments: Quality issues in repairs, unresolved complaints, and poor communication in follow-up service.

Additional Ratings:
BirdEye: 3.9 stars based on 74 reviews, indicating a similar trend of customer satisfaction mixed with some complaints.
Better Business Bureau (BBB): The business is not accredited and has a BBB rating of NR (No Rating), with one complaint noted in the past three years regarding service quality.
Total Lead Smart Rating: 7.0

Conclusion:
Overhead Door Company of Ft. Wayne appears to offer competent garage door services with a generally positive reputation for promptness and professionalism. However, potential customers should be cautious of reported quality issues and communication problems, particularly for more complex repairs.

Member Since August 2024

Listing Id 237836

Contact Info

5331 Keystone Dr, Fort Wayne, IN 46825
(260) 234-4663
Lead Smart Rating :
7.0/10.0

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Listing location

5331 Keystone Dr, Fort Wayne, IN 46825

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Reviews

RainbowTiki :-]

2 months ago

Was a in/out experience. Bought two new garage door remote clickers for the door. When I bought the property it didn’t come with clickers to open the door except the wall mounted one. They work and the staff was helpful to teach me how to program them before I headed out. Thanks.

steven stoots

4 months ago

The garage door of my rental unit broke on a Tuesday. My leasing company called Overhead Door the next afternoon, the scheduling lady called Thursday morning and was very professional. The Technician, Dan, was able to get there before the scheduled appointment window. He explained to me what was broken and let me know how long it might take to repair. He replaced the broken tensioner spring and explained how to keep up on periodic maintenance. He did a great job, I would recommend Overhead Door for sure!

Joe S

7 months ago

Woke up to a broken door spring. The team at overhead door had a Tech (Kyle) out there in no time. Kyle foxed the spring and noticed the main drive bar was broken. He came out a couple hours later and replaced it under warranty. Keep up the great work!

curt white

7 months ago

I had a new garage door opener installed recently (belt drive). 2 Gentlemen arrived on time. They were friendly, professional and most importantly, they knew what they were doing. The installation was fast. They showed me all the features, answered all my questions and were on their way. The garage opener itself is awesome. It is extremely quiet. I hope to have them back soon to replace my other 2 openers.

Robin Mannikko

9 months ago

I called Wednesday morning to setup a service call for my garage door on Friday. I was so happy your company was able to make that work. My garage door has never worked so well till today. My remote openers finally are functional. My service technician was great. I would recommend him and your company everytime. Please pass this on to him. Anyone li

Antonio D'Archangel

10 months ago

Very knowledgeable and helpful. Will absolutely use their services for any garage door related work we need.

ROBIN WASHBURN

11 months ago

My garage door came off the track on Sunday morning. I called Overhead Door and Raymond came out within 30 minutes and had my door up and running in no time. He did a fantastic job and his knowledge and customer service skills are very impressive. Thank you!!

Blaine Chambers

a year ago

Had them out to replace springs in my garage door in March. Springs needed to be special ordered and they were installed late May. The door has not worked right since, springs were not the same size as before and were put in different spots from the originals. I mentioned it during install and was told they were moved to accommodate the spring sizing. I had them out twice during the “warranty period” because the door would not shut all the way on one side and it just didnt seem to operate as before. I was intially told that it would take up to 90 days for the springs to properly adjust but I insisted they come out anyway. The trailing/tension cables were adjusted both times and the last time I was told it was not under warranty but since he couldn’t get ahold of anyone at the office he would just mark it as warranty. Next time I called because it was still not working correctly I was told it would not be covered under warranty. It’s continuing to be an issue, my door creaks and groans when closing ,one sides cable is sloppy after it shuts, one side has a gap over one inch and it seems to have an extreme amount of pressure. It surges forward after the button is pressed and rocks back and forth until it balances out. I’m waiting for the day that something breaks free and it falls. If you need anymore more than a standard garage door replacement I would 100% not recommend them. 1k out the door and left me with a definite safety issue.

Chris P

a year ago

Best place for garage doors Roll up doors Very good salesman team and friendly people great staff and serviceInstall cruise are very fast and efficient

Dan Hansen

a year ago

Overhead Door provided timely, affordable, and excellent customer service for the replacement of two torsion springs on the same day I initiated the repair call. To make matters even better, they applied a 10% senior citizen’s discount to my bill.