Key Exteriors, Inc. in Fort Wayne, Indiana 46808

Key Exteriors, Inc.

821 Coliseum Blvd W #1, Fort Wayne, IN 46808

4.2 (346 reviews)

Overview:
Key Exteriors, Inc. is a window installation service located in Fort Wayne, IN. The company has built a reputation for providing professional service and knowledgeable staff, particularly through their representative, Levi Stuckey.

Services Provided:
– Window installation
– Roofing estimates

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (260) 492-8062
Website: www.keyexteriors.com

Customer Reviews and Sentiment:
Key Exteriors, Inc. has received mixed reviews across various platforms:

Google Reviews: 4.2 stars based on 346 reviews.

Positive feedback highlights the professionalism, knowledge, and willingness to go above and beyond explained by customers regarding representative Levi Stuckey. Customers noted the informative and helpful nature of the staff.

Examples of positive reviews include:
“Levi came on time and equipped to help us with our problem. He went the second mile…” – Janice Rainey
“Levi truly went above & beyond to make sure we got EXACTLY what we wanted…” – Vanessa Kreider
“Very informative and helpful.” – Zoe

Negative feedback has been directed at the company’s pricing and the persistent follow-up through phone calls. Some customers reported high estimates compared to competitors and expressed dissatisfaction with the sales tactics.

Examples of negative reviews include:
“Will not stop calling and prices are exorbitant.” – Emily Kingston
“Had them out for a roof estimate… $22000.” – Spice Suckhs

Review Summary:
Positive Sentiments: Professionalism, knowledge, helpfulness, attention to detail, and going the extra mile for customers.
Negative Sentiments: High pricing, persistent phone calls, and issues with service execution and follow-up.

Additional Ratings:
BirdEye: 4.2 stars based on 346 reviews, indicating a consistent level of customer satisfaction with some critical issues reported.
Better Business Bureau (BBB): Key Exteriors has a profile but is not accredited, with an NR (No Rating) status. There have been a few complaints, mostly related to high pricing and sales tactics.

Total Lead Smart Rating: 7.3/10

Conclusion:
Key Exteriors, Inc. appears to be a promising choice for window installation services in Fort Wayne, IN, particularly praised for the professionalism and knowledge of their representative, Levi. However, potential customers should consider the mixed reviews regarding pricing and service execution before engaging with the company.

Member Since August 2024

Listing Id 237832

Contact Info

821 Coliseum Blvd W #1, Fort Wayne, IN 46808
(260) 492-8062
Lead Smart Rating :
7.3/10.0

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821 Coliseum Blvd W #1, Fort Wayne, IN 46808

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Reviews

Janice Rainey

a week ago

Levi Stuckey came on time and equipped to help us with our problem. He went the second mile to make sure our problem was solved for our best. He earned our trust. Most professional.

Emily Kingston

2 weeks ago

Will not stop calling and prices are exorbitant. Absolutely harassing phone calls after just a quote.

Fayette Knick

3 weeks ago

Levi was very professional and very knowledgeable about the product he is selling.

Vanessa Kreider

a month ago

Levi truly went above & beyond to make sure we got EXACTLY what we wanted & felt confident making a decision. Levi is super knowledgeable and did an amazing job explaining all our options. We spoke with a couple of other companies and the quality & service doesn’t even come close to comparing with the excellent experience we’ve had with Key Exteriors & Levi. Thank you!

Spice Suckhs

a month ago

Had them out for a roof estimate, that took almost three hours of my day. $22000. 3 other roofing companies came out with estimates, and all 3 were in the neighborhood of $8500-$9700. I guess the one good thing that this company does is includes gold infused roofing shingles

Keedon Lowe

a month ago

Very kind, understanding and knowledgeable. Did not pressure me about anything, but definitely informed me about it all.

Brenda Bassett

a month ago

Levi was very pleasant and informative!

Chelsea Owen

a month ago

Levi was amazing to work with! We had to reschedule because of us and he worked so well with getting in contact with us and working around our schedule! He was great at explaining everything to us and working with us!

Kasey Price

a month ago

Do not use this company for roofing. The salesman, Rich, is truly great and worked extremely hard to make things right throughout the entrie process. That said, the crew showed up unannounced, did not follow code, they were not going to install items I paid for (like new flashing), the crew leader was not on site, and they argued with me because I expected that they do all of those things correctly. If I did not know the property way to install a roof, I would have had a roof that was not covered under manufacturer warranty. Do yourself a favor and hire someone that you don’t have to babysit all day.

Zoe

a month ago

Very informative and helpful.