A E Door & Window – Florence, Kentucky

Brigette Trumble

a month ago

Called AE Door this morning to repair my garage door opener and spoke with a wonderful lady to get scheduled. They had their amazing technician Kevin come out same day! He had it fixed in under 45 minutes! They had installed our garage door and motor 14 years ago and the motor was under a lifetime warranty! So it only cost me $190.00 for the service call! Super happy from start to finish!

John Schwetz

5 months ago

What a positive difference our ProVia front door has made to our house. And its only been in for about a day! The only frustration we had was the time from ordering (late October of ’23) to installation (early February ’24). Paul (sales) was very helpful, understanding, and not anything close to pressuring (think used car salesman). He listened to what we were looking for and had some good input that helped us make our decision. Plus, we caught an ‘up to 15% off’ sale. Chuck came out to measure and did a great job. He was very meticulous and took his time to ensure he captured every aspect of our existing door and frame. On the day of install, Richard, Tom and Nevin worked like a well-practiced orchestra. Each knew not only what they were to do but also what each other was responsible for. I was very impressed by the multiple sweepings they did to keep our entrance as clean and safe as possible while they worked. Same for our front porch. Very much appreciated! My wife and I are extremely happy with the look of the door, the people we met, and the overall process with AE Door & Window and will certainly call upon them if another door or related project comes up in the future!!

Kim Malin

9 months ago

Todd came out today and serviced our garage doors. My son and husband were extremely amazed by his customer service and knowledge he provided. Todd also explained the reason of the inoperable door and educated them on maintenance of the doors. Great communication skills thoroughly enjoyed his enthusiasm. His passion and top notch service should be commended. We appreciated him very much. Definitely will have you guys service our garage doors again.

Jim Brobst

a year ago

I selected AE for servicing our garage doors based upon price and that they had installed them for the previous owner. I was extremely pleased with the services technician Todd offered. He was very thorough, very efficient, and explained how to maintain the doors in between service calls. Great technician! Highly recommend!

Jerry Kohrs

a year ago

My wife and I recently purchased a new garage door and opener. Cody was the technician who installed both the door and the opener and he did a fantastic job! Kevin came 4days later and installed a larger bottom door seal, he also did a fantastic job! Both technicians were very friendly and polite! My wife and I highly recommend A&E Door! Very happy!!

Ryan Zumdick

a year ago

Kevin installed torsion springs for my garage door. He was efficient, friendly, and got the job done right. Upfront, affordable pricing and same day service. Also came with a 5 year warranty. Would hire again.

Catherine Whalen

2 years ago

AE Door & Window replaced a garage door for us at KW Mechanical last Friday and we cannot say enough good things about the 2 men who worked on this job. They were both respectful, hardworking and cleaned up their entire mess before leaving. The garage door looks great!

M C

2 years ago

We had previously used AE Door and Window for a garage door repair, with great results, and price. When I needed a new patio door they seemed like a safe, local, and quality choice. We could not have been more wrong. My wife ordered the door with Paul (who came to our house to do measurements) on August 23rd, 2021. She was quoted 12 weeks due to supply chain (understandable.) The door came in early in about 9 weeks. Great news. The install day came and all seemed well; then my wife came home and said where’s the new trim we paid for? This was another couple of months wait as it wasn’t ordered. Then ordered wrong. Finally that got installed. The new trim wasn’t sealed tightly like the original trim; I had to re-caulk it. The reason the trim was ordered was damage to the original trim (before door change) and the new trim had a nice big ding in it, which wasn’t noticed immediately (all white.) We thought we’d just live with that to be done. But fast forward till 2022 and it’s cold finally and we discover air pouring in the bottom of the door. AE was called and a service tech came out. He looked a few minutes and said he needed the company rep to look because he couldn’t adjust it more. That rep was supposed to call the next Monday to schedule. No call. I called AE back on Tuesday. Oh, the tech is out sick and didn’t turn in his paperwork, we’ll contact mfg and schedule something in a day or two. No call. Called back Friday. Oh, still don’t have the paperwork? Why do you need it? Call the mfg! In the meantime, I’ve got a very expensive brand new door leaking more air than my 30 year old one. So if you are looking for new doors or windows, look elsewhere. AE Door & Window in years past was pleasant and on-top of stuff, but not anymore. I constantly have had to chase them and ask for status and attention. It has been so bad I asked for a comp and they said no. Five months in I still don’t have a satisfactory install.

Wes Kohler

2 years ago

Paid a boatload for a couple of cheap doors!!!!!! (Special order)Then while being poorly installed we started complaining not to mention damaged doors. The salesman and owners son came out and was defending everything obvious and didn’t have a leg to stand on. Then my 77-year-old father-in-law got Close to him telling him how wrong he was he showed my father-in-law backwards getting aggressive. Believe any poor review you happen to see about this company. The salesman was the only nice guy but he is getting a paycheck from the company so he hast to act in there respect. The company deserves no respect at all just a lousy bunch of no good for nothings. I wish I could leave more information about my contact because I could prove what I say.

Kenneth Yohei Komuro

2 years ago

Thank you very much for installing a new garage door. Collin is a great technician and he knows what he is doing. Tressa is a good at Sales and I am pretty much satisfied with their services. Once again, thank you.