Alexander Exteriors in Edina, Minnesota 55439

Alexander Exteriors

5100 Edina Industrial Blvd UNIT 209, Edina, MN 55439

4.9 (65 reviews)

Overview:
Alexander Exteriors is a reputable window installation service located in Edina, Minnesota. Known for its high customer satisfaction, the company specializes in various exterior services, including window installation, deck construction, and soffit and fascia installation.

Services Provided:
– Window installation
– Deck construction
– Siding and roofing
– Soffit and fascia installation
– Repair services
– Insurance claim assistance

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on Saturdays and Sundays

Contact Information:
Phone: (952) 258-9926
Website: https://www.alexanderexteriorsmn.com/

Customer Reviews and Sentiment:
Alexander Exteriors has received overwhelmingly positive reviews, reflected in its rating of 4.9 stars based on 65 reviews.

Positive feedback emphasizes the company’s responsiveness, professionalism, and high-quality work. Customers appreciate the clear communication throughout their projects and the attention to detail from the installation teams.

Examples of positive reviews include:
“Responsive, clear communicators who helped us work with insurance… I’d recommend them to a friend or family in a heartbeat.” – Madeline Domke
“Everyone was very proficient and easy to work with.” – Sally Kundert
“They minimized disruptions and cleaned up the job site at the end of each day.” – Gene Dankbar

However, there is a notable complaint regarding poor customer service and miscommunication in an installation project.

Negative sentiment highlights issues including:
“Poor customer service. Wrong wood type and color on purchase agreement… Non communicative about when to expect new glass.” – Sue Moher

Review Summary:
Positive Sentiments: High-quality workmanship, professional behavior, responsiveness, clear communication, and efficient project management.
Negative Sentiments: Occasional issues with miscommunication and customer service.

Additional Ratings:
– Google Reviews: 4.9 stars based on 65 reviews.
– BirdEye: No rating available, but likely reflects similar positive sentiment due to the company’s overall customer feedback.

Total Lead Smart Rating: 8.5/10

Conclusion:
Alexander Exteriors stands out as a reliable choice for window installation and other exterior services in Edina, MN, celebrated for its professionalism and customer focus. While the overall customer sentiment is largely positive, potential clients should keep in mind the reported service discrepancies to make an informed decision.

Member Since August 2024

Listing Id 236703

Contact Info

5100 Edina Industrial Blvd UNIT 209, Edina, MN 55439
(952) 258-9926
Lead Smart Rating :
8.5/10.0

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Listing location

5100 Edina Industrial Blvd UNIT 209, Edina, MN 55439

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Reviews

Madeline Domke

3 weeks ago

Just wrapped up our second claim with Alexander exteriors and there’s a reason we called them a second time! They were responsive, clear communicators who helped us work with insurance to make the most of our claim all while looking out for our best interests. I would recommend them to a friend or family in a heartbeat.

Sally Kundert

2 months ago

I love my deck! Everyone was very proficient and easy to work with.

Gene Dankbar

3 months ago

We enjoyed working with the team at Alexander Exteriors who recently installed new soffits and fascia. Jason helped us understand the differing options for the project and prepared the project bid. Alyssa helped schedule the project and answer my questions during the installation. Steve and Anthony did a great job on site during the installation. They were timely, efficient and communicated well. They minimized disruptions and cleaned up the job site at the end of each day. We were very happy with how the project turned out!

mike arvis jr

7 months ago

I purchased a new front and screen door from Emily. Very happy with the product and overall customer service! I would high recommend!! Thank you Emily!!

Caitlin Madzo

11 months ago

Brian was amazingly responsive and went above and beyond to complete repair work for my client who was on a tight timeline to sell her home. He was knowledgable and extremely personable, and the attention to detail helped everyone involved feel at ease. I confidently recommend Brian and his team to anyone needing exterior work!

Danny Dietl

a year ago

Brian and Antonio have been fantastic to work with. They are siding and roofing two homes and Antonio also did a punch list of exterior items like soffit repair at my personal home. They are responsive, priced competitively and do great work. Being in the real estate industry I’m constantly let down by contractors and these guys did everything they said they would and on time.

S Chew

a year ago

Alexander Exteriors is one of the very few companies out there that is honest and not try to up-sell you things you don’t need. Antonio the sales rep is very professional, friendly and knowledgeable. We have met with him a couple times now and we highly recommend working with him!

Justin Macaskill

a year ago

Alexander Exteriors did our roof and some new windows and we are extremely happy with the result! Their crews did a great job on both the installs. Price was also very reasonable. Our salesperson Antonio could not have been nicer, he even helped repair a bathroom vent that came loose during the roof install. Highly recommend this company.

Sue Moher

a year ago

Poor customer service. Sales Rep put wrong wood type and color on purchase agreement. First installers left a piece of window trim off. Picture window glass had 8 inch scratch. Non communicative about when to expect new glass and correct trim. 2nd installer (independent contractor) was great. But wrong trim type. 3rd time correct trim finally but such a poor job by first installers that 3rd installer had to redo half their work. I had to ask estimated arrival time for each installation. Would not recommend

Crystal Hanson

a year ago

Jason H. is a wonderful guy to work with. Highly recommend!