Dubuque Glass Company in Dubuque, Iowa 52003

Dubuque Glass Company

801 Cedar Cross Rd, Dubuque, IA 52003

4.8 (40 reviews)

Overview:
Dubuque Glass Company is a reputable glass repair service located in Dubuque, Iowa. The company specializes in a range of glass-related services, serving both residential and commercial clients with high-quality installations and repairs.

Services Provided:
– Glass shower door installation
– Window repair and replacement
– Custom mirror cutting
– Residential and commercial glass projects

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on Saturdays and Sundays

Contact Information:
Phone: (563) 582-5475
Website: http://www.dbqglass.com/

Customer Reviews and Sentiment:
Google Reviews: 4.8 stars based on 40 reviews.

Positive feedback emphasizes the company’s professionalism, prompt service, and quality workmanship. Customers have highlighted their courteous staff and effective solutions to various glass projects.

Examples of positive reviews include:
“Adam, Dave and Lexi were all courteous, understanding and prompt. We love our new shower door!” – ChuckandDawn Andracchio
“They have been great to work with… I would highly recommend Dubuque Glass for any glass project you may have.” – Nick Miller
“They were on time and the work they did was fantastic.” – Kirsten Greenfield

However, there have also been notable complaints regarding communication and service delays:
“I was told it would take 2 days… If I knew it would have taken that long I would have gone to menards and bought a glass cutter…” – snickers cleveland
“I was charged $400 to replace a piece of glass… Now it has to be taken down and done correctly.” – Dustin Sorrentino

Review Summary:
Positive Sentiments: Professionalism, prompt service, quality workmanship, courteous staff, effective solutions.
Negative Sentiments: Communication issues, service delays, dissatisfaction with project inspection practices.

Additional Ratings:
BirdEye: 4.8 stars based on 40 reviews, reinforcing the positive sentiment toward the company.
Better Business Bureau (BBB): The business is not accredited and has a BBB rating of NR (No Rating). There have been two complaints in the last three years, focusing on customer service quality and unresolved concerns.

Total Lead Smart Rating: 8.0/10

Conclusion:
Dubuque Glass Company stands out as a reliable choice for glass-related services in Dubuque, IA, noted for its professionalism and quality work. However, potential customers should consider the occasional communication issues and service delays when making their decision.

Member Since August 2024

Listing Id 236525

Contact Info

801 Cedar Cross Rd, Dubuque, IA 52003
(563) 582-5475
Lead Smart Rating :
8.0/10.0

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Listing location

801 Cedar Cross Rd, Dubuque, IA 52003

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Reviews

ChuckandDawn Andracchio

a month ago

We want to thank Dubuque Glass Company for taking care of a 7 month problem of getting a suitable glass shower door. Adam, Dave and Lexi were all courteous, understanding and prompt. We love our new shower door!

Dan Klooster

2 months ago

Outside job. Right the first time. Very happy with the service and quality of the work. I will be back.

Nick Miller

5 months ago

I have used Dubuque Glass for a larger commercial project and a couple residential projects. They have been great to work with and were able to fix a window that the window manufacturer was not able to. I would highly recommend Dubuque Glass for any glass project you may have.

Harlan Waugh

6 months ago

Dave was friendly , professional and did an excellent job of installing our window . He was happy to answer any questions . We would definitely buy your windows, in the future .

Kirsten Greenfield

6 months ago

They were on time and the work they did was fantastic.

Warren Bell

7 months ago

Dubuque Glass replaced an eyebrow section on a bedroom window. They were considerably cheaper than two competitors because competitors wanted to replace the entire window. An excellent installation was done in a very short time. We are very pleased with the result.

Russell Pottebaum

9 months ago

Everyone was great to work with including estimator, office people, and the installer. Thanks Dubuque Glass!!!

Sara Post

11 months ago

Dubuque Glass Company provided my client with the best professional and quality service. Thank you for helping us close on the property in time!!!

snickers cleveland

a year ago

Ordered a small mirror 13×17 1/8 on mon. . I was told it would take 2 days , called back wed . To check on status . Not cut yet ! Waited all day thursday no call , finally called back friday at 11 pm ,and was told the tech would cutting mirrors and i would receive a call when my order was ready . No call , i finally called back at 3:30 pm , to check on my mirror , i was told that tech would be leaving in 15 mins and didn’t have time to cut my little piece of mirror, so i said cancel my order , the receptionist said hold on and after 5 minutes of being on hold said my piece would be ready by 4:15 . Pick it up at 4:20 pm . If I knew it would have takin that long i would gone to menards and bought a glass cutter and a piece of mirror ,cut the god dam thing myself .!

Dustin Sorrentino

2 years ago

PLEASE be sure you inspect your project thoroughly before you request a piece of glass to be replaced. They charged me $400 to replace a piece of glass that was high above my door where I could not reach to inspect. The wood was rotten but in just good enough shape to nail back in to keep the glass in the frame. I was NOT notified before or during the installer did the job that it was rotten. Only after it was complete. I was told “we did our job.” No effort to at least refund the labor or make it right. Now it has to be taken down and done correctly.