Walsh Door and Security in Des Moines, Iowa 50317

Walsh Door and Security

2600 Delaware Ave, Des Moines, IA 50317

4.4 (28 reviews)

Overview:
Walsh Door and Security is a door supplier located in Des Moines, Iowa. The company focuses on providing a range of door solutions while ensuring customer satisfaction through personalized service.

Services Provided:
– Door supply and installation
– Custom door orders
– Customer service support
– Issue resolution assistance

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (515) 262-9822
Website: https://www.walshdoor.com/

Customer Reviews and Sentiment:
Walsh Door and Security has received a mix of reviews, leading to an average rating of 4.4 stars based on 28 reviews.

Positive feedback highlights the company’s friendly staff, excellent customer service, and accommodating nature. Examples include:
“Great customer service! Management extremely professional and took care of all issues immediately.” – Ashly F
“Awesome sales and service.” – Marshall Brandt
“GREAT PEOPLE TO WORK WITH.” – Pete Clendenen

However, there are also notable negative sentiments regarding product quality and communication issues:
“Buyer beware! Company provides doors that delaminate or that do not meet required specs.” – B Stan
“Had to replace doors… charged premium $ for doors that were nowhere close to what was previously there.” – Martha Kester

Review Summary:
Positive Sentiments: Friendly staff, excellent customer service, proactive issue resolution.
Negative Sentiments: Issues with product quality, slow response times, lack of accountability for mistakes.

Additional Ratings:
BirdEye: 4.4 stars based on 28 reviews, indicating overall customer satisfaction despite some complaints.
Better Business Bureau (BBB): Profile exists but not accredited; rating is NR (No Rating) with multiple complaints regarding product issues.

Total Lead Smart Rating: 6.5

Conclusion:
Walsh Door and Security offers a variety of door solutions in Des Moines, IA, with a strong emphasis on customer service. While they have many satisfied customers, potential clients should be aware of the concerns related to product quality and communication before making a decision.

Member Since August 2024

Listing Id 236310

Contact Info

2600 Delaware Ave, Des Moines, IA 50317
(515) 262-9822
Lead Smart Rating :
6.5/10.0

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2600 Delaware Ave, Des Moines, IA 50317

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Reviews

Jeremy Larson

a year ago

Very friendly people and staff. But, if you are making a delivery here and you’re driving a sleeper cab truck. Try to get in here the night before you deliver. Parking lot is EXTREMELY tight.

B Stan

a year ago

Buyer beware! Company provides doors that delaminate or that do not meet required specs. they order new and throw the new ones away. The wait is over a year. Hard if not impossible to get them to respond to fix

aandm services

2 years ago

5/9/2022 Mr. Walsh met with us to see the source of our frustration. He was apologetic that this happened and is working to correct the problem. He personally took measurements, color samples and the old steel framed window in order to obtain the doors we had originally asked for from his company. I am impressed and have no reason to doubt that our original order will be fulfilled. Mike Lorden A&M Services Original FRUSTRATION: I will never trust any of their sales people. We asked for the window in the door to have steel frame, we received a wood frame and the window is the wrong size. We asked for the same color stain as the old door, the color we received was a number of shades lighter.

Martha Kester

2 years ago

5/9/2022 Marty Walsh got in touch and met with us at the church. He was upset this happened and is working to make the situation right. He is reordering the doors to what we had originally asked for from the company. I am appreciative of a company that cares enough to make the effort. Original Review: Buyer beware – I would avoid this company at all costs. Had to replace doors at the church after a break-in. They came measured were told what was needed and then charged premium $ for doors that were nowhere close to what was previously there. The locks were incorrect – the stain was at least 3 shades lighter than all the doors on the floor – the safety window was not actually safety glass but plain clear single pane glass and was a different size. When told about the inconsistencies were unwilling to do anything to rectify their mistakes basically telling the church you’re SOL.

craig mccoy

3 years ago

They have what you need. Just ask and they will be more then happy to help you.

Ashly F

4 years ago

Great customer service! Management extremely professional and took care of all issues immediately.

Pete Clendenen

4 years ago

GREAT PEOPLE TO WORK WITH.

Kory H

4 years ago

Nice doors

Robert Atzeni

4 years ago

Friendly and accomidating

Marshall Brandt

5 years ago

Awesome sales and service.

Walsh Door and Security