Empire Windows

Overview:
Empire Windows is a family-owned window installation service located in Delaware, Ohio. They specialize in providing high-quality window products and installation, serving both residential and commercial clients in the area.

Services Provided:
– Window installation
– Window replacement
– Home remodeling assistance
– Customer support for warranty and service inquiries

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (614) 714-4753
Website: http://www.empirewindows.com/

Customer Reviews and Sentiment:
Empire Windows has garnered an overall rating of 4.6 stars based on 15 reviews.

Positive feedback emphasizes the professionalism of the staff and the quality of the products. Many customers have noted their pleasant experiences with sales representatives and the efficiency of the installation teams.

Examples of positive reviews include:
“Mr. Scott Hedrick was extremely thoughtful and thorough in his approach…” – Rizzo’s Protective Group, Ltd.
“Great place to buy windows… I’ve used them, and my family also… love it” – Roman Reckless
“Chet was a great salesperson to work with… friendly and responsive.” – Maggie

However, there are concerns regarding customer service and warranty issues, as reflected in some negative feedback.

Negative feedback highlights:
“Customer service sucks… I’ve been waiting on a part to repair my own window for over 6 weeks…” – John Rice
“At least they answered a few questions but haven’t returned the call with the price yet.” – The Master

Review Summary:
Positive Sentiments: Professional staff, informative sales interactions, high-quality window products, efficient installation, and positive customer experiences.
Negative Sentiments: Issues with customer service responsiveness and delays in warranty support.

Additional Ratings:
BirdEye: 4.6 stars based on 15 reviews, indicating a strong customer satisfaction rate.
Total Lead Smart Rating: 7.5

Conclusion:
Empire Windows appears to be a solid choice for window installation services in Delaware, OH, with a strong reputation for professionalism and quality workmanship. However, potential clients should be mindful of the reported customer service issues and warranty claims that may affect their experience.