Valley Overhead Door in Decatur, Alabama 35601

Valley Overhead Door

1948 Central Pkwy SW, Decatur, AL 35601

4.6 (40 reviews)

Overview:
Valley Overhead Door is a garage door supplier located in Decatur, AL. The company specializes in garage door installation, repair, and maintenance services, catering primarily to both residential and commercial clients.

Services Provided:
– Garage door installation
– Garage door repair
– Maintenance services
– Emergency repair services

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (256) 353-6777
Website: http://www.valleyohd.com/

Customer Reviews and Sentiment:
Valley Overhead Door has received generally positive reviews, boasting a rating of 4.6 stars based on 40 reviews.

Positive feedback emphasizes their promptness, professionalism, and the quality of service provided. Customers appreciate the efficiency in repairs and the friendliness of the technicians.

Examples of positive reviews include:
“Service like that doesn’t just come from a company that does great business…it comes from people who genuinely care about their community.” – John Collins
“Mr Terry was very professional, got the job done… I’m completely satisfied!” – Tony Shankle
“Exceptional service from the moment I called to the moment Larry finished the job.” – Charles Wilson

However, there is a notable negative sentiment from one review regarding issues with warranty and service execution.

Example of a negative review:
“These fools never tensioned on the two the springs!!!!!” – C K

Review Summary:
Positive Sentiments: Prompt service, professionalism, high-quality workmanship, community-oriented staff.
Negative Sentiments: Inconsistent service on warranty issues, some reported inefficiencies.

Additional Ratings:
BirdEye: 4.6 stars based on 40 reviews, reflecting a strong overall customer satisfaction.
Better Business Bureau (BBB): The business has a profile, but there is no accreditation or rating available.

Total Lead Smart Rating: 8.2

Conclusion:
Valley Overhead Door appears to be a reliable option for garage door services in Decatur, AL, recognized for their excellent customer service and prompt repairs. Nonetheless, potential customers should be aware of some inconsistencies in service execution as highlighted by one negative review.

Member Since August 2024

Listing Id 236028

Contact Info

1948 Central Pkwy SW, Decatur, AL 35601
(256) 353-6777
Lead Smart Rating :
8.2/10.0

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Listing location

1948 Central Pkwy SW, Decatur, AL 35601

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Reviews

John Collins

a month ago

Preparing to head out of town to do disaster relief work, the spring on our garage door snapped…making the door inoperable. Called these folks after hours on a Thursday night and explained my situation; they were there the next morning at 8:30. Thanks to Matt and Justin, the repairs were made, and the problem was resolved. Service like that doesn’t just come from a company that does great business…it comes from people who genuinely care about their community and their neighbors. I highly recommend them. What a blessing….Praise THE LORD indeed.

Bob Helton

8 months ago

Great company to deal with. Service Call taken promptly. Tech showed up as scheduled and completed the work. We appreciate the fine service.

Tony Shankle

9 months ago

Mr Terry was very professional, got the job done cleaned up behind himself and efficient, excellent personality, I’m completely satisfied was better than I expected. My garage door works perfect and very quiet!

C K

11 months ago

These guys were the contractors for my builders. For hte last two years I’ve been dealing with a slow creaky two car door. They came out for warranty twice and only adjusted the opener motor. These fools never tensioned on the two the springs!!!!! I wish I had watched a Youtube on how to do it sooner. Utter incompetence on Valley Overhead Door’s part.

Jacob Ramey

a year ago

Quality and honest work at a very affordable price. My 18 year old garage door is smooth as butter now!

Cahil Quirk

a year ago

Service, communication and price were all excellent

Rebecca Collier

a year ago

WT was so professional and efficient! When I backed into our garage door I thought we’d have to replace the door or at least the panels but he repaired the existing door in less than an hour – and reprogrammed our doors to match the wall buttons like I asked. He was also on time and gave a heads up call. Awesome company!

cindy sandlin

a year ago

Great company! We received wonderful service! Promptly repaired 2 problem overhead doors and serviced the rest at our non-profit warehouse facility here in Decatur AL. Would recommend this company for home and business garage and overhead door service.

Charles Wilson

a year ago

Exceptional service from the moment I called to the moment Larry finished the job. The entire process was exteremly painless. Larry was very professional and explained to me what was happening with my garage doors. I would 1000% recommend Valley Overhead Door for all of your garage door needs. Thanks!

Ek Roman

a year ago

Door repair company…