Lumpkin’s Glass Service in Dayton-OH, Ohio 45459

Lumpkin’s Glass Service

20 W Ridgeway Dr, Dayton, OH 45459

3.4 (31 reviews)

Overview:
Lumpkin’s Glass Service is a glass repair service located in Dayton, OH. The company caters to various glass needs, although reviews indicate inconsistent levels of customer satisfaction.

Services Provided:
– Glass repair
– Custom glass cutting
– Glass installation

Hours of Operation:
Monday to Friday: 9 AM to 5 PM
Closed on Saturday and Sunday

Contact Information:
Phone: (937) 433-3383
Website: https://www.lumpkinglassshopdaytonoh.com/

Customer Reviews and Sentiment:
Lumpkin’s Glass Service has received mixed reviews across various platforms:

Google Reviews: 3.4 stars based on 31 reviews.

Positive feedback highlights the quick service and knowledgeable staff. Customers appreciated the fast turnaround and quality work.

Examples of positive reviews include:
“Quick and fast.” – Anita Williams
“Too Easy. We called… they walked us through the options and delivered and installed our glass two days later.” – Frederick Guerin
“I was truly thankful for their timely appointment, very knowledgeable and professional.” – Freedom Bell 247

Negative feedback frequently points to poor customer service and unprofessional behavior from staff, as well as issues with the quality of repairs and installations.

Examples of negative reviews include:
“The lady in the office is the most unprofessional and arrogant person I have ever met.” – Sue Mani
“I went back many times and could not get confirmation on my window repair.” – John Silkauskas
“We will not be calling Lumpkin again because they are dishonest.” – Masha Kisel

Review Summary:
Positive Sentiments: Quick service, knowledgeable staff, and good quality work.
Negative Sentiments: Poor customer service, unprofessional staff behavior, and issues with product quality.

Additional Ratings:
BirdEye: 3.4 stars based on 31 reviews, reflecting a similar trend of customer satisfaction with frequent complaints.
Total Lead Smart Rating: 4.3

Conclusion:
Lumpkin’s Glass Service presents a mixed picture for potential customers in Dayton, OH. While some appreciate the timely service and quality of work, many others report severe lapses in customer service and product accountability. Customers should weigh these mixed reviews carefully when considering their glass repair needs.

Member Since August 2024

Listing Id 235952

Contact Info

20 W Ridgeway Dr, Dayton, OH 45459
(937) 433-3383
Lead Smart Rating :
4.3/10.0

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Listing location

20 W Ridgeway Dr, Dayton, OH 45459

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Reviews

Anita Williams

2 years ago

Quick and fast..

Sue Mani

3 years ago

The lady in the office is the most unprofessional and arrogant person I have ever met. They couldn’t provide me with a decent product and I will never do business with them, I told them to take back their defective product back.

Jackie Harshman

3 years ago

Lucinda in the office is rude and speaks to you like you’re a two year old. Very unprofessional and I will not use them again.

Frederick Guerin

3 years ago

Too Easy. We called on a Wednesday about having a sheet of glass cut for our dining room table. They walked us through the options and delivered and installed our glass two days later.

Rick Allen

3 years ago

Very good

Freedom Bell 247

3 years ago

I was truly thankful for their timly appointment vary knowladgable and professional.

Kurt Jacoby

3 years ago

Quick turnaround time and gpod quality.

John Silkauskas

4 years ago

Add me to the many “1” ratings. I know I am a small customer, but I still should be treated professionally. Once I saw the mess of a store, I should have turned around and went elsewhere. Bottom line, I went back many times and could not get confirmation on my window repair. When it was finally repaired, I elected to have it replaced by Lumpkin’s. The total cost was nearly $180 dollars which was not quoted to me until it was repaired. AND FINALLY, they installed the storm window and IT NO LONGER FITS and consequently is not effective. He knew what he did and just left it that way. To make it short, RUN, DON’T WALK away from this establishment, especially if you are a small customer.

Masha Kisel

4 years ago

We had a crack in our interior window and in order to fix it they had to break the rest of it. In breaking our interior window they accidentally cracked our outer window. I noticed it after they left but they refused to take responsibility. So now we need to pay double and have double the work done. But we will not be calling Lumpkin again because they are dishonest.

Terri Stinson

4 years ago

I typed out the whole nightmare evidently they deleted it…so sad that the customer service and quality of work is SO BAD that they delete their reviews…I dont have time to type out the whole disaster again…but put it this way…I’m going to end up having to call an atty to get this made right…cuz they arent going to