Sepulveda Windows and Doors

Suzanne Baptiste

4 months ago

I have been using Sepulveda Windows and Doors for a few years now. As a project manager it’s important to me to have a vendor that is knowledgeable and understands my specific needs. Sometimes cost of more important, sometimes it the aesthetics, sometimes functionality. Roger and Gus know their stuff! Their prices are competitive – and trust me I have shopped around.

Maricela Cortez

4 months ago

I have to say this is the place to buy your windows and doors. Tony was super kind and patient! He guided us through the process of choosing the right windows for our project. I called and visited other well known window/door dealers and they would not give me the time of day. I will not name them but they have nothing on this store. Tony was a true professional. My husband picked up the windows we ordered with a bad back. Gilbert and Lorenzo helped him load up everything without hesitation. Highly recommend this business. Thank you Sepulveda!!

HotMess Houston

4 months ago

Great service, very helpful throughout the entire process. They were reliable and professional, making the install a breeze. Thank you for a wonderful job and experience!

Marcus Uhtof

4 months ago

The showroon sales rep was very rude and inappropriate. I brought it to the owners attention, he did nothing about it. Do not waste your time here. Many other quality window showrooms in Los Angeles. I recommend staying far away from this one.

Nanci X

a year ago

I want to highly recommend working with Max. Even though I had already committed to working with another store, he was patient and helpful and gave me more accurate answers than I had been able to obtain from either the other store or the manufacturer. Will definitely be coming here next time! Thank you, Max!

Robert Radler

a year ago

My architect placed an order for doors and hidden hinge about six months ago. Because of supply chain problems the order was placed long before the material was needed. At the time my architect placed our order he was told that there were no black finish hidden hinges available. So we ordered chrome hidden hinges. About two months ago we went to install the doors along with the hinges and the chrome hinges just did not fit with our design goals. My architect contacted Sepulveda and asked if we could exchange the chrome hinges. I had done research and found that black hidden hinges were in fact readily available and at a much lower cost than I paid Sepulveda. My architect was rebuffed by Sepulveda ( I believe the Sepulveda contact is named Brian) even though we offered to pay a restocking fee. I had called the hinge importer directly and they said that they would direct ship black hidden hinges with the ok from Sepulveda. My architect called again and Sepulveda replied that they would get the black hinges for $95.00 each ( I paid $55.00 each for the chrome hinges from Sepulveda). I found the black hidden hinges on Amazon for $41.50 each, much less than I paid Sepulveda for the chrome hinges. To add insult to injury Sepulveda said that they wanted me to give them the chrome hinges with no refund or credit applied. My order for doors and hinges was close to $5,000.00. Not huge amount but meaningful. I thought that Sepulveda should have assistnme in making the exchange.The company lacked enough knowledge to know that the black hinges always were available. They said they only deal with one product distributor.and they did not have the hinges.. Nor did Sepulveda feel any obligation to assist me in making an exchange even when my architect offered to pay a restocking fee. There are many other door and window suppliers in the Los Angeles. Turns out we needed one more door to complete our project. Needless to say that we went elsewhere to purchase the extra door. I would never work with this company again.

Boyan Syarov

a year ago

They came highly recommended by my architect. We ordered some very large Milgard windows for an addition, some solid interior doors and fiberglass exterior doors back in February. Order took about 3.5 months to deliver with lots of issues. Prehung doors didn’t actually arrive prehung. Costs me thousands of dollars in extra carpentry work. Milgard had manufactured a slider which locked in the fully open position (yes, apparently it’s possible), they never noticed or inspected and delivered as is. It took me another 3 months to get resolved meanwhile the opening was covered in plastic in 100F heat. Awning windows sticking from day one, opened a ticket for me with manufacturer and lost the replacement parts after they received them. I basically have them on speed dail for the last 4 months as they don’t proactively try to resolve the issues. To top it all off we painted the large fiberglass front door yesterday and only to see many patches of weird texture and unevenness, so it will likely have to be replaced. I’m dreading making yet another call to them. That would probably prolong my project by another 4 months. Poor quality control. Poor communication. Poor customer service. Poor timelines. I would never want to work with them again

Joe Valdez

3 years ago

Gus is great he helped me with my home i was renovating my home he helped with window selection and my new entry door thank you i recommend this place great prices on well made materials

Jorge Garza

3 years ago

I can trust Gus to make a good recommendation on quality windows and doors. He knew to show me examples of what I was looking for to fit my modern home. The windows and front door look beautiful installed, and they gave the whole a house a face lift.

Rogelio I. Kirsch Sr.

3 years ago

Excellent customer service.