Pella Windows & Doors of Colorado Springs

Ross Bridge

2 days ago

I agreed to pay $52K for 20 windows because I was led to believe Pella was top quality, so along with the high price tag my expectations were also high. The install was scheduled for 4 days and they were one day late getting started, which I was notified about the morning of by the installer, even though I got a call from a local Pella manager the night before stating the crew would be here. From there, what I witnessed was virtually non-existent quality control going from the Pella factory itself, down through their entire local management chain, through to the final installed product in my home. The attached pictures tell much of that story, and to add to that: Factory Pella Issues: 1) Most windows had visibly raised and roughly shaved corner welds (interior and exterior – see photos) – at this price point, I believe most people have an expectation of receiving a finished product, not this 2) Some were scratched and damaged in shipping 3) Most of the “auto window locks” don’t work as designed Local Pella Issues: 1) Windows were measured incorrectly (the original person doing the measurement came up with one size, while the installer came up with another, which led to several other issues, including the re-ordering of one window, and that was agreed to by Pella only after much debate); 2) There are excessively large gaps between the window seams and the stucco (see pictures, this should not happen… while some minor stucco repair is to be expected, this is not “minor”). 3) Replacement window locks not locally available and apparently takes several layers of management approvals and several weeks/months before a replacement order can be fulfilled by the factory All this happened in mid-May 2024 and there has been no resolution on anything to date except some caulk repairs (which I had to identify and ask them to fix… all of what you see in the pictures was acceptable by their quality control standards) and smoothing of the interior welds, which I would offer (along with smoothing of the exterior welds) should be done at the factory but if not, then it should be done by the local Pella team prior to windows going in, not after. Also, when I asked about getting the window locks replaced sooner rather than later, I was told there was special paperwork that had to be done and it could only be done by my salesperson, so I would have to wait until he go back from vacation in one month (nobody else in the entire Pella organization could make this happen, only him). Window locks are very basic hardware readily available in large quantities at the Pella factory and after 2 months and multiple requests, I still do not have those either.

Angela Guerrero

3 days ago

If I could give this business zero stars I would do to their management disrespecting their employees on a regular basis. HR for this company does nothing about it allows George and his girlfriend to run this company no matter if there are complaints over and over for sexual harassment. Something needs to be done for these people that don’t have a voice. It’s unfair

Pantelis Hadjizacharia

a week ago

Poor service. Have PELLA doors and windows installed. Called over 3 months ago and it took them over a month to schedule an appointment to get validate the problems. Now, over an additional month has gone by and they have yet to get back to me on any plans on how to solve the problem. Very poorly run company and poor service with lack of communication and not returning my calls. Avoid this company. Despite getting your response and telling me that the team would get in touch with me within 24 to 48 hours, and this was on June 27, 2024, this has not occurred, and another 2 weeks has gone by. I have called and left messages. As I mentioned above your service continues to be poor and irresponsible. I have nothing good to say about your company.

Andrew Wright

2 weeks ago

Terrible costumer service absolutely no communication throughout the entire team at this location if you need something done in a timely fashion look elsewhere. Close to a year for a door repair to be completed is absolutely absurd

David Mein

a month ago

It took several months through the insurance claim and Pella processes but the final product is excellent. Professional staff and installation crew.

Shannon L

a month ago

Very good experience. From first contact to completion everyone was very helpful. Prices are decent, door appears to be very nice. Will Definately call this place when I am ready to do windows!

Myriam Boucher

2 months ago

From the outset, our interaction with Pella was marked by professionalism and attentiveness to our needs. Despite an unexpected issue that arose post-installation, Dave’s (General Manager of Trade Sales) dedication to customer satisfaction truly shone through. He went above and beyond to address the problem and ensured that we were completely satisfied with the resolution. I would highly recommend Pella Windows & Doors of Colorado Springs, we are very satisfied with their top-notch products. Thanks to Dave’s exemplary customer service, any initial hiccup was swiftly resolved, leaving us thoroughly happy with the outcome.

Sean Nossaman

2 months ago

Our experience with Pella has had several ups and downs, but we are ultimately happy with our purchase. The install took much longer than expected due to both weather and mismeasurements, but has finally been completed. Pella has worked with us along the way and ultimately made things right. We love the windows and doors as well, a huge upgrade from the 40 year old crumbling wood pieces they replaced.

Molly Gauss

2 months ago

Beautiful windows installed in one day. I’m happy with the installers and with all the people we worked with at Pella.

Holly Rekart

2 months ago

Rude salesman, Tom. Once he found out I wasn’t doing the door til next year wouldn’t give me a written quote and walked out so fast i couldn’tget another word in. I didn’t get to see photos of options or nothing. My bad for wanting to pre plan .