Cleburne Glass in Cleburne, Texas 76031

Cleburne Glass

502 S Kouns St, Cleburne, TX 76031

4.4 (34 reviews)

Overview:
Cleburne Glass is a window installation service located in Cleburne, Texas. They specialize in installing various glass products, including shower doors and custom mirrors, and are known for their local service and customer engagement.

Services Provided:
– Window installation
– Shower door installations
– Custom mirrors
– Glass repair

Hours of Operation:
Monday to Friday: 9 AM to 5 PM
Closed on Saturdays and Sundays

Contact Information:
Phone: (817) 645-3314
Website: https://www.cleburneglasscompany.com/

Customer Reviews and Sentiment:
Cleburne Glass has received a mix of reviews across various platforms:
Google Reviews: 4.4 stars based on 34 reviews.

Positive feedback highlights the company’s professional service, punctuality, and quality installation work. Customers praise the helpfulness and knowledge of the staff, and many express satisfaction with the final results of their installations.

Examples of positive reviews include:
“Very helpful and knowledgeable…will use again.” – lorrie valenciano
“Unheard of customer service, quality of product, respectful of premises, punctual, honest.” – Randi Dahlgren
“Great place to take your young kids.” – Terry Baxter

However, a significant complaint arose regarding poor communication and missed appointments, which led to customer frustration.

Review Summary:
Positive Sentiments: Professionalism, quality of work, punctuality, helpful staff, competitive pricing.
Negative Sentiments: Poor communication, missed appointments, lack of follow-up.

Additional Ratings:
BirdEye: 4.4 stars based on 34 reviews, indicating overall customer satisfaction with some concerns.
Total Lead Smart Rating: 7.0

Conclusion:
Cleburne Glass offers reliable window installation and glass services in Cleburne, TX, with a strong focus on customer service and quality workmanship. However, prospective clients should consider the mixed feedback regarding communication before proceeding with their services.

Member Since August 2024

Listing Id 234877

Contact Info

502 S Kouns St, Cleburne, TX 76031
(817) 645-3314
Lead Smart Rating :
7.0/10.0

Get A Quote Claim

Listing location

502 S Kouns St, Cleburne, TX 76031

Get Direction

Reviews

Catherine Kelley

11 months ago

Called them to see if they could come out and give an estimate on installing a new shower door. We were told by Mariah that they do measurements from 9am-12pm but, since my husband and I work and no one would be available for those horus, she said they could make an exception if we gave them the exact time we would be available. I called my husband and he said he could go into work a little late so I called Mariah back and told her that Friday at 8:39 am would work so she said OK, I’ll let them know. The next day which was, Thursday, I get a call from Brian, who later I find out is the owner, saying he came out to measure for a window but nobody was home. I told him no one is home because the appointment was made for tomorrow morning at 8:30am and that I had talked to Mariah. He just said OK and hung up. The next day, which is Friday, I get a text message from my husband saying it’s 8:35 and no one has called or showed up. I call Cleburne Glass and ask about the missed appt and Mariah says well it’s just not our normal time to measure so we’re not use to it. She then tells me that the owner is out measuring and she would let him know. My husband waited until 9am and then had to leave for work. I didn’t get a call back until about 10am and I was unable to answer so I returned the call and left a voice mail to reschedule. I never heard back from anyone. Poor communication and no response or apology. SO MUCH FOR TRYING TO KEEP BUSINESS LOCAL!

David Johnson

a year ago

Very nice new management. They were very timely in providing a competitive quote and also very timely and efficient repairs done by their staff. Highly recommend.

lorrie valenciano

a year ago

Shower door. Very helpful and knowledgeable. Attentive. Madd it easy. Gave used many times and will use again.

Adam MinerRobinson

a year ago

Beast prince in Johnson County.

Terry Baxter

a year ago

Great place to take you’re young kids

Randi Dahlgren

a year ago

We had a new shower door installed. Very professional. Unheard of customer service, quality of product, respectful of premises, punctual, honest,

Stacey Harkins

a year ago

We had a shower door installed. It is beautiful. The installers were friendly, courteous and professional. Job well done!

Suzi Wilcox

a year ago

They picked up my pictures, replaced the glass then brought them back the next day! All a very reasonable price. True recommend them for any glass needs.

David Schultz

2 years ago

Excellent prices, excellent service, will use again!

Patti Wright

2 years ago

Cleburne Glass installed an enormous custom mirror w/beveled edges in our master bathroom. Guys did a fantastic job in a timely manor and at a fair price. We will definitely use Cleburne Glass again!