Howell Door in Chester, Pennsylvania 19380

Howell Door

917 Old Fern Hill Rd Ste 400, West Chester, PA 19380

4.6 (17 reviews)

Overview:
Howell Door is a trusted garage door supplier located in West Chester, PA. This family-owned business specializes in garage door installations and repairs, offering a range of products and services tailored to meet customer needs.

Services Provided:
– Garage door installation
– Garage door repair
– Torsion spring replacement
– Garage door opener repair
– Key pad installation

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (610) 282-2460
Website: https://www.howelldoor.com/?utm_source=gmb&utm_medium=social&utm_campaign=1seo_gmb

Customer Reviews and Sentiment:
Howell Door has received positive sentiments from customers, with an overall rating of 4.6 stars based on 17 reviews.

Positive feedback highlights the company’s knowledgeable staff, friendly service, and reasonable pricing. Customers have appreciated their timely responses and effective resolutions for garage door issues.

Examples of positive reviews include:
“The staff is very friendly, knowledgeable, and the products are quite reasonably priced.” – Curt Norcini
“Highly recommend Howell Door… replacement springs in timely fashion at a great price.” – Scott Wert
“Excellent customer service and installation. We love our new garage door.” – Kathy R

The complaint noted involves poor service by a salesman who did not follow up after the initial contact, leading to frustration for the customer.

Review Summary:
Positive Sentiments: Knowledgeable staff, reasonable pricing, prompt service, effective repairs.
Negative Sentiments: Communication issues with sales representatives, unresolved follow-up.

Additional Ratings:
BirdEye: 4.6 stars based on 17 reviews, reflecting consistent customer satisfaction.
Total Lead Smart Rating: 8.0

Conclusion:
Howell Door stands out as a reliable garage door service provider in Chester, PA, known for its friendly and efficient service. While most customers report very positive experiences, potential clients should be mindful of the prior communication issues encountered by some customers.

Member Since August 2024

Listing Id 234485

Contact Info

917 Old Fern Hill Rd Ste 400, West Chester, PA 19380
(610) 282-2460
Lead Smart Rating :
8.0/10.0

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Listing location

917 Old Fern Hill Rd Ste 400, West Chester, PA 19380

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Reviews

Curt Norcini

7 months ago

The staff is very friendly, knowledgeable, and the products are quite reasonably priced. It was a great experience working with a local, family-owned company.

Vijay Alam

a year ago

I reached out to Howell Doors upon a reference from a neighbor, to fix our garage door. Happy to say that they did a great job, were friendly yet professional, and going by what they charged me to fix the door and install a key pad, I’d say their service is complete value for money!!

ElizabethA. Rowland

a year ago

Very professional and reasonable.

Scott Wert

a year ago

Highly recommend Howell Door. Torsion spring broke on our garage door. Replaced both springs in timely fashion at a great price.

Kathy R

a year ago

Excellent customer service and installation. We love our new garage door. Howell did a fantastic job, we are very pleased!

Scott Mackenzie

3 years ago

Horrible service. The sales man came at the wrong time and never asked to see me about what we needed and only spoke to a warehouse order packer. Then left and I never heard back from him. I called three times leaving messages and asking about the quote and to speak with the salesman, but never received a call back or email. Save your time and money and look elsewhere.

D C

3 years ago

Howell Door Co. recently repaired my broken 15 year old garage door opener and they did a great job for a fair price. I called on a Monday and Tuesday morning they sent technician, Tom to diagnose and fix what turned out to be a broken gear. I got an appointment for the day after I called, Tom was on time, pleasant, fixed the problem and didn’t try to sell me anything extra. I’d definitely recommend this company for garage door repairs. EDIT to add another great experience with Howell Door last week, 2 years after my initial review. We’ve had issues with our 16 year old doors “jumping” when they lift, rods coming out of the tracks, preventing opening and closing of doors and they’ve gotten really loud. I had enough when my garage door was stuck open recently and called Howell. They sent a technician out on the day I requested, he was here early, spent an hour fixing everything and the price was very good. I wish I called them earlier instead of waiting for my husband to fix the doors.

Kevin Mash

3 years ago

Just had our old broken door replaced and couldn’t be happier. 100% recommend you give Howell a try!

Trek Gla

4 years ago

I called for service on my garage door that has been given me problems for years. They came out, fixed my door to work like new, didn’t try to over service, and the price was great! Thank you very much Howell Door! I smile every time I open and close the door because it works like a dream.

Brian Richardson

4 years ago

Howell Door Co does an excellent job with garage doors. I have used them multiple times to repair my garage doors. They offer same day service and do a great job for a fair price. I’d highly recommend them!