Murray Window & Door in Campbell, California 95008

Murray Window & Door

710 E McGlincy Ln STE 101, Campbell, CA 95008

4 (8 reviews)

Overview:
Murray Window & Door is a window supplier located in Campbell, California. The company specializes in providing a wide range of windows and doors, catering mainly to both residential and commercial needs, with a focus on quality products and customer service.

Services Provided:
– Window and door supply
– Product selection assistance
– Design consultation
– Installation services

Hours of Operation:
Monday to Saturday, 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (408) 871-6990
Website: https://murraywindow.com/

Customer Reviews and Sentiment:
Murray Window & Door has received a mixed bag of reviews across various platforms:

Google Reviews: 4.0 stars based on 8 reviews.

Positive feedback highlights the company’s knowledge of the industry, product selection, and customer service. Customers appreciate the helpfulness of the staff and their ability to guide through the various options available.

Examples of positive reviews include:
“Murray Window & Door are fantastic to do business with.” – Steve Tompkins
“Brian Shultz has proven himself to be dedicated to helping us on our projects.” – Juan Molina Blanco
“Everyone is so service oriented at Murray.” – Noel Cross

Negative sentiments focus on the perceived lack of product knowledge, communication issues, and high service costs. Some customers have reported experiencing long wait times for service and felt unsupported in resolving product issues.

Examples of negative reviews include:
“Their lack of product knowledge will result in many issues…” – Adam Thompson
“Probably don’t blame your customer when the product becomes painful to use.” – Martin Jing

Review Summary:
Positive Sentiments: Knowledgeable staff, helpful in product selection, excellent design consultation, and good overall customer service.
Negative Sentiments: Lack of product knowledge, poor communication, high costs, and delays in service.

Additional Ratings:
BirdEye: 4.0 stars based on 8 reviews, reflecting a mix of satisfaction and concerns.
Better Business Bureau (BBB): The business has a profile but is not accredited. There have been no complaints noted in the last three years.

Total Lead Smart Rating: 5.5

Conclusion:
Murray Window & Door seems to be a viable choice for those in need of window and door supplies in Campbell, CA, noted for its knowledgeable staff and customer service. However, potential customers should be cautious of some negative experiences regarding product knowledge and service delays reported by others.

Member Since August 2024

Listing Id 233848

Contact Info

710 E McGlincy Ln STE 101, Campbell, CA 95008
(408) 871-6990
Lead Smart Rating :
5.5/10.0

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Listing location

710 E McGlincy Ln STE 101, Campbell, CA 95008

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Reviews

Steve Tompkins

a month ago

Murray Window & Door are fantastic to do business with. They are very knowledgable about the entire industry and it’s offerings which help you find the right doors or windows, I found both. On top of being able compare different brands to see what was the right fit for our budget, they also have great design sense in suggesting the best look for your home, whatever the style.

Juan Molina Blanco

2 months ago

Murray Window & Door is our favorite large format window and door supplier. As a contractor it’s extremely important to find a team that holds themselves to the highest standard. Brian Shultz our sales representative has time and time again proven himself to be dedicated to helping us on our projects. His knowledge, experience and communication is always appreciated and makes us feel certain we are in good hands. Furthermore Carol Murray is a hands on, solution oriented individual who gets the industry inside and out. We appreciate their effort in product selection as well as project execution and installation. We will be working with them again and again.

Noel Cross

2 months ago

Everyone is so service oriented at Murray, love working with them!

Adam Thompson

2 months ago

Murray Window & Door is not a good distributor/rep. for Windows, Doors, and Coverings. Their lack of product knowledge will result in many issues throughout the entire ordering and installation process. The staff has a “can’t see it from my house” attitude, with no motivation to respond and resolve any issues the customer may have. Service is months out for even the simplest items, leaving YOU as the facilities technician to complete maintenance and repairs. Be prepared to go to the BANK if you are willing to wait, their service costs and part quotations are 4-times what they should be. As a commercial contractor I am used to vendors that are experts about their products and step up when there is an issue to resolve quickly and effectively. This was not my experience and I know there are better vendors for Window & Door options in the South Bay. Don’t be fooled, go elsewhere for your Window, Door, & Coverings needs, you will be grateful you did! NEVER AGAIN!

Martin Jing

3 months ago

Probably don’t blame your customer when the product become painful to use with very little usage. As a local store, may be stand behind your product more instead of hiding behind contract technicalities?

Edis Velic

a year ago

Quality windows and doors

Upinder Gupta

2 years ago

Excellent service. Great team! Everyone from the delivery person to the installation team was pleasant to work with. Thanks Andrea, Tom, Kyle & Telmo & son for making this journey of installation of windows a beautiful one. Thanks guys!!