Western Window Service Inc in Berea-OH, Ohio 44017

Western Window Service Inc

237 Depot St, Berea, OH 44017

4.3 (66 reviews)

Overview:
Western Window Service Inc is a family-owned window supplier located in Berea, OH. The company specializes in providing a range of window services, including replacements, repairs, and unique solutions for older homes.

Services Provided:
– Window replacement and repair
– Supply of hard-to-find window parts
– Custom reproduction of window screens and accessories
– Installation of storm doors

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (440) 234-5780
Website: https://www.westernwindow.com/

Customer Reviews and Sentiment:
Google Reviews: 4.3 stars based on 66 reviews.

Positive feedback highlights the knowledgeable staff, professional service, and effective solutions provided for older homes. Customers have praised the value and quality of the installation work.

Examples of positive reviews include:
“Amazing service for a reasonable price. Bill has saved me twice now.” – Jesse Gallo
“Friendly. Professional. Knowledgeable. Perfect service.” – Michael Murray
“The personnel is friendly and knowledgeable… unmatched by many.” – C. C.

Negative feedback mentions issues with communication and difficulty in obtaining timely quotes, leading to some customer dissatisfaction.

Examples of negative reviews include:
“I cannot get anyone to give me a quote… now they actually keep paging the manager.” – Marilyn Daley
“Disappointed with overall customer service. Would not recommend.” – Andrew Almenar

Review Summary:
Positive Sentiments: Knowledgeable staff, quality service, effective solutions for unique problems, friendly customer service.
Negative Sentiments: Issues with communication, difficulty in receiving quotes, customer service delays.

Additional Ratings:
BirdEye: 4.3 stars based on 66 reviews.
Total Lead Smart Rating: 7.6

Conclusion:
Western Window Service Inc appears to be a reliable choice for window services in Berea, OH, noted for their effective solutions and customer-friendly approach. However, potential customers should be aware of the communication issues reported by some clients when seeking quotes or estimates.

Member Since August 2024

Listing Id 232733

Contact Info

237 Depot St, Berea, OH 44017
(440) 234-5780
Lead Smart Rating :
7.6/10.0

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Listing location

237 Depot St, Berea, OH 44017

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Reviews

David Bertolone

a month ago

Had a bad experience with my phone representative. Would not recommend this company at all.

Jesse Gallo

5 months ago

Amazing service for a reasonable price. Bill has saved me twice now.

Michael Murray

8 months ago

They have every part for every door any window. Friendly. Professional. Knowledgeable. Perfect service.

Fox A.L.E.

10 months ago

Had three storm doors installed May 2022 on older home. Customer friendly business thanks to Bill E. Sure, we had to wait awhile. Be patient. This service is high in value! Art is a one man crew with impeccable craftsmanship. We’re so appreciative of the results.

C. C.

11 months ago

Western Window offers a rare service that will reproduce a window or screen and other, no longer available, items for older homes. The personnel is friendly and knowledgeable and willing to go the extra mile to figure things out. My home is 118 years old. Although the storm windows were added later, I couldn’t find a replacement screen. Bingo. Western Window had the solution. Driving more than 40 miles was worth it. It is a family owned business with a customer service attitude unmatched by many. If you need a window or window accessory you can’t find, give them a call.

Marilyn Daley

11 months ago

I had them come to my house in June. I have called numerous times. I cannot get anyone to give me a quote. When the estimator came out, he even took part of my window with him. Insane that I keep calling and now they actually keep paging the manager and they won’t pick up.

Gigi D

a year ago

I have had more than one experience with them and they are always professional and have a lot of knowledge I am so grateful to have found them because they offer so many Solutions!

Dora Berry

a year ago

Good place to get your window worked on.

Andrew Almenar

a year ago

Poor communication. I requested an estimate for repairs and sent over a detailed list with photos as requested by the office rep. Followed up a three times by phone and email and never heard back to get a schedule. Disappointed with overall customer service. Would not recommend.

Deb Gaumer

a year ago

Great experience! I was given several options and they fully supported my choice in taking the cheaper option to fix something and not replace it. The gentleman was very helpful and friendly. Overall a very positive experience! I recommend them!