BCG-Bend Commercial Glass and Door in Bend, Oregon 97702

BCG-Bend Commercial Glass and Door

1004 SW Emkay Dr, Bend, OR 97702

4.1 (16 reviews)

Overview:
BCG-Bend Commercial Glass and Door is a reputable window supplier located in Bend, Oregon. The company specializes in providing high-quality commercial glass solutions, including installations and repairs for a variety of commercial applications.

Services Provided:
– Commercial glass installation
– Window replacement
– Door adjustments and repairs
– Custom partitions (toilet and office)
– Storefront glass services

Hours of Operation:
Monday to Friday: 8 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (541) 585-4527
Website: http://www.bendcommercialglass.com/

Customer Reviews and Sentiment:
BCG-Bend Commercial Glass and Door has a mixed review profile with an average rating of 4.1 stars based on 16 reviews. Strengths identified by customers include professionalism, quality of work, and effective communication, while there are notable concerns regarding customer service experiences.

Examples of positive reviews include:
“I have found them to be so great and thorough to work with.” – Tasha Harper
“Very professional and great communication throughout the process.” – Erika M

Conversely, complaints include:
“I had to make an appointment for a month later… three months later I get an invoice for $195.00.” – Terry Farnham

Review Summary:
Positive Sentiments: Professional service, quality installations, effective communication, and thoroughness.
Negative Sentiments: Issues with customer service, unexpected charges, and scheduling difficulties.

Additional Ratings:
Google Reviews: 4.1 stars based on 16 reviews.

Total Lead Smart Rating: 6.5

Conclusion:
BCG-Bend Commercial Glass and Door is a reliable choice for commercial glass solutions in Bend, OR, noted for their professionalism and thorough service. However, potential customers should be aware of the mixed experiences highlighted in some reviews, particularly regarding customer service and billing practices.

Member Since August 2024

Listing Id 232687

Contact Info

1004 SW Emkay Dr, Bend, OR 97702
(541) 585-4527
Lead Smart Rating :
6.5/10.0

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Listing location

1004 SW Emkay Dr, Bend, OR 97702

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Reviews

Jared Scott

6 months ago

Worst

Tasha Harper

6 months ago

I am a general contractor in town and have worked with BCG numerous times. Everything from toilet partitions to office partitions to exterior storefronts. I have found them to be so great and thorough to work with.

Terry Farnham

8 months ago

We’ve been small business owners in Bend since 1980. In August at the direction of my landlord I called BCG to adjust our front door closer. I had to make an appointment for a month later because they were booked up. The technician arrived and explained that he had an emergency call down the street and that he would be back to adjust the door in an hour. I explained that it was no problem as my contractor had already fixed the closer. He thanked me and let. Today 3 months later I get an invoice for $195.00 after calling I was told that I have to pay because they scheduled a service call and that they dispatched the tech even though he was on site for less than 60 seconds. Sorry to see how Bend has changed. Seems we are just like the big cities over in the valley………..

Steven Holm

a year ago

I could spend all day here. 😁😁😁😁 …

Erika M

a year ago

Customer threw a brick through a sliding glass door at our business. I called, they were booked up. They then called back as they had a cancellation. They measured and boarded up the window. 2.5 weeks later the new glass was installed. With all the employment and supply chain issues I was really impressed with how quickly we were taken care of. The price was also reasonable. Very professional and great communication throughout the process.

Austin McCool

6 years ago

Love the crew at BCG. The glaziers are all friendly and do a fantastic job, and the inside team are awesome, too. Definitely recommend BCG for any and all commercial glass installation projects.

Tami Shirley

8 years ago

Excellent service. Really nice field technicians. I used Bend Commercial Glass to replace windows in my business in 2006-2007 and they did excellent work. Just had another window replaced today and still superior service and ironically the same field tech from 10 years ago. Apparently a great company to work for too! Highly recommend them.