Safelite AutoGlass

Robin Haberl

2 weeks ago

On our way to a family gathering a rock hit our windshield. We looked to see where we could stop along our route to have it repaired Pleasantly surprised, we were able to book an appt same day in Ames, IA (on a Saturday). Unfortunately, when we arrived (early) there was no one at the location. We waited several minutes past our appt time even, no one showed up and we weren’t able to get through to a real person when trying to call customer service. No signs or other indication they should not have been open for some reason. Extremely disappointed we were not only late for our event, but also without even having our windshield fixed.

Nathan Klein

2 weeks ago

Wanted to talk to someone for a new windshield quote but automated answering keeps sending me to the website. My truck is not listed in the options on their website.

David Zimmerman

5 months ago

This morning a tech came out to replace my windshield. An hour later the windshield was removed, my dashboard was in pieces, and my door sealing was hanging loose so the door wouldn’t shut. The tech told me he was sorry, but there was rust under the sealing that he couldn’t see before he removed it, even though it was clearly visible above the sealing line. Nothing he could do. Sorry. Then he poured a dozen random screws into my hand, gave me my radio antena and left. It’s about to rain, I’m at work, and I have two children to pick up after work. The truck is not driveable. Customer service, said, sorry, tough luck. My advice, go anywere but Safelite. Have your drunk uncle do it with duct tape and a butter knife before you call them.

Jeremiah Wismer

7 months ago

If I could do 0 stars I would. They broke the clips on the trim around my windshield and instead of replacing them glued the pieces down so if any cosmetic work ever needs done again they will break and need replaced. They also dropped something in the dash and it is now stuck in the fan motor. So no heat. In December. Totally unprofessional. The manager has yet to even respond to me after two weeks. Besides this review I will also report to Better Business Bureau. EXTREMELY DISSATISFIED

Chris Andersen

a year ago

Was quoted an hour and a half but it was done in less than 45 minutes. With drying time, I was out of there in less than an hour!

Candice Carlson

a year ago

Very quick and respectful of my vehicle.

Janel Ward

a year ago

William and Todd went above and beyond. My windshield was replaced without issue. They even vacuumed my car and made sure the dash was clean. Thank you!!!

Jim Kotouc

a year ago

Very good experience. My windshield was replaced and calibration completed in an hour and a half while I waited. Staff was friendly and knowledgeable and explained everything including their Nationwide warranty. Couldn’t be more satisfied.

Tim A

a year ago

I would highly recommend going to Des Moines to get your windshield fixed. The Ames location is not friendly and super unorganized. I scheduled 3 weeks out to have an on site windshield replaced. An hour before the time frame we got a call saying it won’t fit in the van. So we set up 2 more weeks to go to the store. Showed up to find they no longer have the windshield!!!!! We later set up another time to go there and again they had the wrong windshield, again. But they didn’t find that out till after the old one was out. So they had to run to Des Moines to pick it up!!

OldBarn Shop

a year ago

Took my 75 impala there to get the windshield resealed.. All this guy did was put caulk inside the car (should be outside) and gave me a bill. Told me they couldn’t remove my windshield to reseal it because no one manufacturers the clips anymore which isn’t true. So of course rain still pours right in. Complete garbage service. I had to put sealer on the outside which it never leaked again. Yet this is a professional business. I believe Eric was the guys name.