Pella Windows & Doors of Amarillo in Amarillo, Texas 79121

Pella Windows & Doors of Amarillo

201-J1, Westgate Pkwy W, Amarillo, TX 79121

4.5 (68 reviews)

Overview:
Pella Windows & Doors of Amarillo is a window installation service located in Amarillo, TX. The company specializes in providing high-quality windows and doors, ensuring customers have various options to enhance their homes.

Services Provided:
– Window installation
– Door installation
– Product consultation
– Custom design options

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (806) 354-8040
Website: https://www.pellabranch.com/fort-worth/showrooms/amarillo/

Customer Reviews and Sentiment:
Pella Windows & Doors of Amarillo has received predominantly positive reviews, holding a 4.5-star rating based on 68 reviews.

Positive feedback highlights the company’s knowledgeable staff, quality products, and professionalism. Customers have specifically noted the attentive and informative service provided by representatives like Patrick.

Examples of positive reviews include:
“Patrick was very knowledgeable and explained each detail of the product as well as the installation process.” – Denise Ross
“I was very pleased with the professionalism.” – Leigh Ann Snyder

On the downside, some reviews mention issues related to installation and customer service.

Examples of negative reviews include:
“Getting them to come out and work on correcting the problem is equally as frustrating.” – Russ Lummus
“It’s been two weeks and we are still waiting for that call.” – Tania Halbleib

Review Summary:
Positive Sentiments: Knowledgeable staff, high-quality products, professional service, attentive consultation.
Negative Sentiments: Issues with installation, poor follow-up service, and delayed responses.

Additional Ratings:
BirdEye: 4.5 stars based on 68 reviews, showing a strong customer satisfaction trend.
Total Lead Smart Rating: 7.8

Conclusion:
Pella Windows & Doors of Amarillo offers a solid choice for window and door installations, benefiting from knowledgeable staff and high-quality products. However, potential customers should be cautious of installation and service follow-up issues highlighted in some reviews.

Member Since August 2024

Listing Id 231477

Contact Info

201-J1, Westgate Pkwy W, Amarillo, TX 79121
(806) 354-8040
Lead Smart Rating :
7.8/10.0

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Listing location

201-J1, Westgate Pkwy W, Amarillo, TX 79121

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Reviews

Jennifer Cochran

9 months ago

Had a small hiccup, but it was taken care of quickly.

Denise Ross

a year ago

Patrick was very knowledgeable and explained each detail of the product as well as the installation process. With the multitude of choices available, it was easy to become overwhelmed, but Patrick guided me through each one to create a unique door and storm door for my family and home. I was impressed with the quality of Pella doors at the beginning but even more so after the process.

Michael Hays

a year ago

Price was prohibitively high, but Patrick is a really good guy.

Patty Garrett

a year ago

Patrick was informative and knew product well. He was also patient with us as we had many questions.

Tania Halbleib

a year ago

My husband and I went in to get quotes on doors, we were told the rep wasn’t in but would call us back. It’s been two weeks and we are still waiting for that call. I imagine it’s hard to sell windows when your reps really don’t care if they sell them or not.

David Maas

a year ago

Professional quote process with plenty of information given. This was a good use of time.

Johnny Veazey

a year ago

Not yet but likely to

Leigh Ann Snyder

a year ago

I was very pleased with the professionalism. Patrick did a great job with the estimate, and he had a lot of good ideas about types of windows and changes we could make that I wouldn’t have thought of. Pella quality is excellent. I am looking forward to getting these installed!

Russ Lummus

a year ago

We built a new house and decided to upgrade our builders doors and windows with Pella. Paying a premium for Pella doors has been a terrible mistake. Pella’s very own “professional installers”, are incompetent as they have incorrectly installed our doors 2 times. Getting them to come out and work on correcting the problem is equally as frustrating as they are in a hurry to check you off a list or DONT show up all together. BUYER BEWARE! Pella products are cheap quality and can’t be installed correctly, even by their own installers. I have contacted Kyle several times at the Pella store and nothing seems to get done. They are good to sell you products, but their installation and service after the sale is horrible! Nothing has been more disappointing in building our new house than Pella windows and doors. Our doors have been installed over 6 months and they still are not right. Pella “service professionals” have been back to service 3 times for the front door and twice for a sliding door. Neither door is correct.

John Ralston

2 years ago

Patrick arrived on time and introduced himself in a friendly manner. The consultation went smoothly. He did his best to answer my questions. I am still surprised at how expensive custom doors can be.