First Choice Restoration, LLC

Dennis Jurgens

a month ago

We are beyond disgusted with the service of First Choice. We had a kitchen water leak FEBRUARY 16th that damaged walls and flooring. Today is JUNE 5th and the project is still unfinished. This is after we repeatedly expressed we have two families coming to visit YESTERDAY. First Choice did come promptly to do the mitigation work. Afterwards we had delay after delay until finally the project manager came for us to sign the paperwork beginning of APRIL. He then explained that they were waiting for insurance to go forward despite the fact there were funds available for mitigation and wall repair. The money issue wasn’t a real issue as we were willing and able to pay up front in case the insurance money wasn’t available. The project manager claimed they couldn’t start until the flooring cost was approved. The flooring wasn’t an immediate issue and didn’t need to be done right away. Fairly soon we notified them the insurance money had come through for everything except the flooring. But only minor efforts happened. Meanwhile we had protective paper on the flooring throughout our kitchen, entry, down the stairs and into the room with water damage since FEBRUARY 16th. We only recently gave up and ripped it all out. Despite these facts and despite a great deal of patience on our part and despite the fact they were aware we had family coming YESTERDAY this rather small project hasn’t been completed. We are generally very easy to get along with people but we have gone beyond our limit of patience. We are done with this company.

Shane Dillard

3 months ago

I had my carpets cleaned by first choice restoration last week and these guys did a fantastic job. Jayden and Justin are very hard workers and very professional. Nanette set everything up for me with the carpet cleaning and it was perfect, I didn’t have to make any calls on when they would be there or if I had to be there to let them in to clean. Nanette took care of it all and was very helpful and professional. Thank you First Choice for the fantastic job your people did, I will use you for anything I need around my home. Thank you, Shane Dillard

Owens Barrios

3 months ago

Best service all the way around ! We work with children and our carpet needed help !!! Best customer service and satisfaction!!

Edna L

3 months ago

Very pleased with the work of Michael Chang and Larry. They show up early, communicate very well with us, and work well together to ensure the job gets done. They are also very friendly which makes them working in our home so much more comforting! Would absolutely recommend!! 10/10! – Benjamin Lopez

Silvia Mejia

4 months ago

Mickael Chang Thanks for the professional service. Great work done

Brandi Aday

4 months ago

First Choice was so quick to call me back and they (Cainen and Rory) were at my house that morning! Helped dry out the ice dam on the roof! Within weeks I had a broken pipe under my house and all the water was trapped in the rodent tarp. I of course called First Choice again! These guys have been the BEST! I can NOT thank them enough!! I can’t wait to see when they are done!

Amanda or Israel Ledezma

5 months ago

Cainen and his crew were so accommodating to our staff and residents. Cainen was professional, accessible for questions and follow up, and very helpful. Restoration in health care facilities can be complex and they were patient and respectful. Very happy with their customer service! They were prompt in their response to dry out water damage so that the restoration work needed was minimal. Also offered great pricing for the restoration.

Erika Waters

6 months ago

Cainen and his team were fantastic! They all communicated wonderfully and finished our project so that the damage caused from a leaky pipe looked just as it did before! I hesitated at first since there were some not-so-good reviews from the past, but DON’T hesitate! The team was GREAT and the company is under new management since those old reviews posted. WELL DONE!

joe vasta

7 months ago

Big shout out to Michael and Colin for putting our bathroom back together in an efficient and timely manner. Michael is very professional and skilled. He was always on time and worked hard to get the job done, without making a mess or disrupting our home life. Cainen, the project manager, was also very responsive and knowledgeable and made sure everything was going smoothly. I hope I never have another water leak again, but if I do, I won’t hesitate to call these guys.

judith kelts

a year ago

We are pleased to write a review of Michael Chang and his work for us during our extensive restoration and remodeling in April and May, 2023, after a water leak, with significant damage to 2 rooms. Michael is the most skilled, reliable, dependable, kind, considerate, and hard-working individual we’ve ever had in our home. He was able to accomplish every single task with high energy and expertise. He was always on time, and went far above and beyond what was required, with frequent communication and updates. He never failed to meet his goals and our goals. He entered and left without any disruption to us. Michael took extreme care to keep dust and dirt and debris to a minimum, and quickly removed even huge amounts of material (like a torn out jet tub and large surrounding deck), so that we were seldom aware of the mess. He thoroughly cleaned every area every day. He expertly laid new flooring in record time. Michael was energetic, knowledgeable and respectful; truly one in a million. He’s the reason we’ll recommend First Choice Restoration to all our friends. judy and david