SERVPRO of Washington, DC in Washington, District of Columbia 20003

SERVPRO of Washington, DC

611 Pennsylvania Ave. SE #180, Washington, DC 20003

4.6 (54 reviews)

Overview:
SERVPRO of Washington, DC is a water damage restoration service located in Washington, DC, providing specialized solutions for water damage mitigation and restoration. With a strong presence in the area, they have demonstrated commitment to customer service and efficient handling of restoration projects.

Services Provided:
– Water damage restoration
– Damage mitigation
– Rebuilding walls and woodwork
– Moving services

Hours of Operation:
Monday to Saturday 8 AM to 7 PM

Contact Information:
Phone: (202) 737-8776
Website: https://www.servpro.com/locations/dc/servpro-of-washington-dc?utm_medium=yext&utm_source=gmb

Customer Reviews and Sentiment:
SERVPRO of Washington, DC has a mix of positive and negative reviews with an overall rating of 4.6 stars based on 54 reviews.

Positive feedback highlights the professionalism, helpfulness, and efficiency of the team. Customers particularly appreciated the care taken with their belongings and the quality of the services rendered.

Examples of positive reviews include:
“Move-out crew of Antonio, Anthony, and Alex were very helpful, careful and considerate.” – Sean Augustino
“I think serv pro is extremely lucky to have a person like her (Ronny) part of the team.” – nicole johnsom
“They mitigated the damage quickly and properly.” – Judith

The complaints mainly refer to poor customer service experiences, with one reviewer expressing frustration over a lack of communication and response to their inquiries.

Example of negative review:
“ServPRO of Washington, DC is a joke. I was never contacted after the generated email.” – Pamela Harrison

Review Summary:
Positive Sentiments: Professionalism, helpful service, efficient work, careful handling of items, and effective communication.
Negative Sentiments: Poor response times, inadequate customer service, and unresolved issues leading to dissatisfaction.

Additional Ratings:
BirdEye: 4.6 stars based on 54 reviews.
Better Business Bureau (BBB): The business has a profile and is accredited, but does not have a BBB rating.

Total Lead Smart Rating: 7.5

Conclusion:
SERVPRO of Washington, DC is a reliable choice for water damage restoration services, noted for their efficiency and professionalism. However, potential customers should be mindful of the mixed reviews, particularly regarding customer service experiences and communication issues before making a decision.

Member Since August 2024

Listing Id 230221

Contact Info

611 Pennsylvania Ave. SE #180, Washington, DC 20003
(202) 737-8776
Lead Smart Rating :
7.5/10.0

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611 Pennsylvania Ave. SE #180, Washington, DC 20003

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Reviews

Sean Augustino

21 hours ago

Move-out crew of Antonio, Anthony, and Alex were very helpful, careful and considerate. All items were brought to where they were needed

nicole johnsom

2 weeks ago

I just wanted to leave a comment for excellent customer service. It’s hard to come in contact with a person who is not only knowledgeable but also friendly and welcoming. I called doing some price shopping for some services and Ronny was one of the best customer service representatives i’ve come across in a long time. Each time i’ve called she’s been nothing but pleasant and helpful but also relatable in a sense. I think serv pro is extremely lucky to have a person like her apart of the team and i decided to leave a review just based off of my experience with her. If you ever need services call serv pro and speak to Ronny. she’s such a pleasant person and i will be referring everyone to this location just solely based off of my interaction with this lovely lady!

Pamela Harrison

3 months ago

SERVPRO of Washington, DC is a joke. I was never contacted after the generated email on April 1, 2024. I also called the next day (April 2, 2024) and received no response.

Judith

3 months ago

ServPro is tops – we had water damage throughout the first floor. They mitigated the damage – not an easy job but they did it quickly and properly. We engaged them to rebuild the walls, woodwork, and repainting. Their team worked nonstop and did a beautiful job. ServPro arrived when they said they would, kept us posted on the work and its progress, and were careful with our furnishings and accessories which they boxed and wrapped and arranged to be packed out and stored. Marvin, Jonathan, Veronica and their team are highly professional and capable.

Breya Threatt

4 months ago

I want to thank Mauricio and Johnathan for helping me through this process. They have been a big help with picking out materials for my house. They even walked through Home Depot to help me pick out items for my house. I’m forever grateful for them and my house looks amazing ♥️🫶🏽 Thank you guys. However, Matthew Biederwolf was very RUDE, UNPLEASANT and NASTY to work with. He gave me false information about what I owed. He tried to get 15,000 more for me to pay after the work was completed. He lacks customer service and threatening to take me to court. I was baffled on why when he told me how much I had to pay when he was clearly wrong. He never showed me documentation of me owing 15,000 because he didn’t have any proof. Matthew depreciates the company.

shei haynes

4 months ago

Claudia and her crew did a wonderful job here at 1330 7th street. And will be using you all again soon

Kellee Glass

4 months ago

Great service

ailsa lewis

5 months ago

Had a great experience with the move in team. Anthony, Tony, Carlos, and Claudia were all very efficient in their process of moving all my items back in. Very friendly and helpful! Thanks!!

Victoria Bedsole

5 months ago

Jonathan and Marvin were both great in getting our quotes over and work completed in a timely manner. Our residents were extremely happy with the timeline and work completed!

Patricia Nowak

6 months ago

Anthony, Tony and Carlos and the best and so professional. Super willing to help accommodate and move stuff around as directed. Also just a pleasure to have around!